Systems Support
End User Desktop Support Powered by TEKsystems
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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.
Powered by TEKsystems, this course is designed to prepare you for specific job demand employers have in Baltimore. The curriculum will equip you with mastery of fundamental concepts in Networking, Active Directory, ITIL, and more.
- Hybrid
No cost, no catch. Tuition-Free training and job connections.
Offered in collaboration with:
Course level
Suitable for all levels ?
Get certified in
- CompTIA A+ ?
Schedule
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Hybrid
9am-4pm
Monday through Friday
12 Weeks
Upcoming course dates
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July 10th, 2023
Application Due June 26th, 2023 - Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.
Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.
The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.
Applicants with all levels of experience in tech are encouraged to apply.
CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.
While anyone may apply for this course, some technical background may be helpful.
While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.
Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.
In-person learning takes place at one of our facilities across the US.
Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.
Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.
Have questions?
We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member
Tuition-Free End User Desktop Support CompTIA Training
Begin your technology career with live instructor-led, hands-on instruction covering the core concepts and technologies you need to land entry-level tech support roles.
Industry Recognized Certifications at No Cost
Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification at no cost to you.
Professional Development Opportunities
Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.
Career Development from a Tech Industry Leader
This course is designed in partnership with TEKsystems, an industry leader in Technology Talent Services. Their recruiters will be actively involved in your professional development and job search.
Get Access to Amazing Employers
The End User Desktop Support course is in partnership with TEKsystems, so their recruiters will play an active role in your professional development throughout the class. Additionally, TEKsystems is committed to exploring career opportunities upon your graduation and passing of the A+ certification. All certification fees are covered, which means you get certified at no cost to you.
After 12 weeks, you’ll be equipped with the experience to fulfill a wide variety of entry-level positions in the general categories of IT support management and end-user services, such as:
- Field Technician
- Desktop Support Technician/Analyst/Admin
- IT Technician
- Service Desk
- Helpdesk Tier (1,2,3)
- PC Technician
- Deployment Technician
3X On average, Per Scholas graduates earn three times their pre-training wage
Build your Tech Portfolio and Network
Grow your Tech Career Wherever you are!
Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.
Build Your IT Professional Network
Regular Professional Development like resume construction & reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.
Learn more about our partnership with:
Direct Job Placement Support
Graduates will receive job placement support from the employer partner and identify career opportunities leveraging their new and existing skills. If TEKsystems doesn't work out, Per Scholas staff will continue to provide connections with other employer partners.
Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.
What You'll Learn
Fundamentals of End User Desktop Support
Understand IT infrastructure, installing and troubleshooting operating systems, and fundamentals of networking.
Skills Customized for the Job Market
Get immersed in the specific skills post-training roles are asking for like Active Directory, Image Deployment, ITIL with ServiceNow, Office 365, and more.
Get Focused CompTIA A+ Training
We'll prepare you for the CompTIA A+ certification which we pay for you to take. All materials, textbooks and exam vouchers are covered by Per Scholas.
Learn How to Think Like An IT Professional
Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.
Participate in Hands-on Labs
To provide an innovative, hands-on learning experience, Per Scholas provides learners with a tech kit based on their training track and delivery model, whether in person or remote. These kits are designed to enhance the learning experience and will be utilized in labs throughout the course.
Professional Development
One on one Professional Development sessions led by a dedicated Per Scholas career coach will focus on communication, collaboration, continuous learning, giving & receiving feedback, career navigation, job search prep like mock interviews and resume reviews, and other skills critical to landing that first job or moving up the tech career ladder.
Meet Our Graduates
When you are interviewing a Per Scholas graduate, you already have someone who is committed and prepared for the work world and responsible for their time and availability.
How to Be Considered
- Learner Profile
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You may qualify to become a Per Scholas Learner if you:
- Are aged 18 or older
- Have a High School diploma, equivalent, or higher
- Are authorized to work in the U.S.
- Live within commutable distance of the advertised Per Scholas Site
- Can read, write and speak in English
- Can attend classes full-time for the entire duration of the course
- Are able to start a full-time job after course completion
- Are ready to make an important commitment to building your future
- Meet the pre-training income policy guidelines
*Women, unemployed, underemployed and U.S. Veterans strongly encouraged to apply
- Admissions Process
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1. Submit an Online Application
2. Admissions Overview: Once you submit an application, our Admissions team will review to ensure it meets the basic requirements and invite you to attend an Admissions Overview.
3. Assessments: After watching this 5-minute video, you will be required to pass a comprehension assessment based on the teachings from the video.
4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.
5. Background Check: Per Scholas believes technology can create opportunities and is committed to ensuring applicants are set up to succeed beyond the training program. Using a fair and efficient platform through Checkr, applicants will receive a secure link, provide the necessary virtual consents and complete the required screening information. Background check results will be provided to both the applicant and Per Scholas.
6. Offer Letter: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates.
Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.
Learner Resources
In addition to technical and career development resources, Per Scholas has a Learner Support Team and a dedicated Alumni Engagement team to help you build Wellness, Wealth, and Work Rhythm.
Modern Facilities
In-Person courses offer each trainee their own lab-based computer workstation for the entire course with breakout spaces to socialize and study.
A Community of Support
Build Personal and Financial Wellness by partnering with our Learner Support Team. Learners and Alums work with Financial Coaches to gain financial control and chart a path to achieve financial goals, and their Learner Support Managers to design success plans to achieve personal goals and support personal wellness.
Alumni Advancement
Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.
Frequently Asked Questions
- What kinds of jobs can I get after completing this training?
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A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations including remote and in-person roles.
They all fall into the general categories of IT support management and end-user services.
IT support involves keeping computer systems running smoothly and securely at all times.
End-user support means helping other people—whether customers or employees—use computer systems and software effectively.
Starting salaries vary greatly, but the average is about $35,000 per year.
Other possible positions include: Imaging Technician, Imaging Clerk, IS Support Analyst, IT Analyst, AV Technician, IT Asset Specialist, Application Support Technician, IT Support Specialist, End-User Computing Technician, Data Support Technician, and Associate Network Engineer
- How can the course be free? Are there hidden fees?
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Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.
The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.
- Who is CompTIA?
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The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.
The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.
- What if I don’t have a Laptop? What are the computer requirements?
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Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.
- What professional certifications can I earn?
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You will prepare to earn the CompTIA A+ certification. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.
- Is there a learner pre-training income policy?
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Yes, Per Scholas learners must meet the pre-training income policy requirements. View our Learner Pre-Training Income Policy here.
- I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?
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Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.
- I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?
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Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.
- I have a disability. Can you accommodate me?
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We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an admissions team member to discuss your specific situation and needs.
- Does Per Scholas have a Non-Discrimination policy?
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We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.
