Information Technology (IT)
End User Desktop Support+ Powered by TEKsystems
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Powered by TEKsystems, this course is designed to prepare you for specific entry-level technology jobs employers have in demand in Chicago. This course provides the opportunity to earn the CompTIA A+ and Google IT Support certifications.
Per Scholas Chicago is approved by the Division of Private Business and Vocational Schools of the Illinois Board of Higher Education.
- In-Person
No cost, no catch. Tuition-Free training and job connections.
Offered in collaboration with:
Course level
Suitable for all levels ?
Schedule
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In-Person
9am-4pm
Monday through Friday
13 Weeks
Upcoming course dates
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July 6th, 2022
Application Due June 19th, 2022 - Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.
Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Applicants with all levels of experience in tech are encouraged to apply.
While anyone may apply for this course, some technical background may be helpful.
While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.
CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.
The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.
CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.
Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.
This certification establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. CompTIA Security+ is a globally trusted, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.
Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.
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Have questions?
We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member
Tuition-Free Desktop Support CompTIA and Google IT Support Training
Jumpstart your technology career with hands-on instruction covering the core concepts and technologies you need to land entry-level tech support roles.
Industry Recognized Certifications at No Cost
Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification and Google IT Support certification at no cost to you.
Technical Training in Only 13 Weeks
You don't have to spend years getting the training you need to kickstart your career. Get trained and certified in a fraction of the time.
Hands-On Training from an Industry Leader
This course is designed in partnership with TEKsystems, an industry leader in Technology Talent Services. Their recruiters will be actively involved in your professional development and job search.
Get Access to Amazing Employers
This course is in partnership with TEKsystems, so their recruiters will play an active role in your professional development throughout the class. Additionally, TEKsystems is committed to exploring career opportunities upon your graduation and passing of the A+ certification & Google IT Support certification. All certification fees are covered, which means you get certified at no cost to you.
After 13 weeks, you’ll be equipped with the experience to fulfill a wide variety of entry-level positions in the general categories of IT support management and end-user services, such as:
- Field Technician
- Desktop Support Technician/Analyst/Admin
- IT Technician
- Service Desk
- Helpdesk Tier (1,2,3)
- PC Technician
- Deployment Technician
3x On average, Per Scholas graduates earn four times their pre-training wage
Build your Tech Portfolio and Network
Grow your Tech Career Wherever you are!
Whether you are new to tech or a seasoned veteran looking to upskill, Per Scholas will help you get the skills necessary to take the next step in your career. Remain competitive as the industry grows.
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.
Build Your IT Professional Network
Regular Professional Development like resume construction & reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.
Learn more about our partnership with:
Direct Job Placement Support
Graduates will receive job placement support from the employer partner and identify career opportunities leveraging their new and existing skills. If TEKsystems doesn't work out, Per Scholas staff will continue to provide connections with other employer partners.
When you are interviewing a Per Scholas graduate, you already have someone who is committed and prepared for the work world and responsible for their time and availability.
What You'll Learn
Fundamentals of End User Desktop Support
Understand IT infrastructure, installing and troubleshooting operating systems, and fundamentals of networking.
Skills Customized for the Job Market
Get immersed in the specific skills post-training roles are asking for like Active Directory, Image Deployment, ITIL with ServiceNow, Office 365, and more.
Get Focused CompTIA A+ & Google IT Support training
We'll prepare you for the CompTIA A+ & Google IT Support certifications which we pay for you to take. All materials, textbooks and exam vouchers are covered by Per Scholas.
Learn How to Think Like An IT Professional
Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.
A Community of Support
Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success now and for the future.
Professional Development
One on one Professional Development sessions led by a dedicated Per Scholas career coach will focus on communication, collaboration, continuous learning, giving & receiving feedback, career navigation, job search prep like mock interviews and resume reviews, and other skills critical to landing that first job or moving up the tech career ladder.
Meet Our Graduates
What I think makes up a well-rounded employee is both soft skills and technical skills, and I think Per Scholas has really developed a great way to round those out.
Application Details
- Learner Profile
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You may qualify to become a Per Scholas End User Desktop Support+ Learner if you:
- Are aged 18 or older
- Have a High School diploma, equivalent, or higher
- Are authorized to work in the U.S.
- Live within commutable distance of the advertised Per Scholas Site
- Can read, write and speak in English
- Can attend classes full-time for the entire duration of the course
- Are able to start a full-time job after course completion
- Are ready to make an important commitment to building your future
- Are fully vaccinated In-person courses only
- Admissions Process
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1. Submit an Eligibility Form
2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.
3. Assessments: After watching this 5-minute video, you will be required to pass a comprehension assessment based on the teachings from the video.
4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.
5. Offer Letter and Onboarding: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates. The learner onboarding process mirrors Employment Onboarding.
Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.
Learner Resources
In addition to technical and career development resources, Per Scholas has a Learner Support Team made of Licensed Social Workers and a dedicated Alumni Engagement team to help you build Wellness, Wealth, and Work Rhythm.
Modern Facilities
In-Person courses offer each trainee their own lab-based computer workstation for the entire course. Breakout spaces to socialize and study are also available.
Ongoing Support and Professional Development
Career development and wraparound support services such as financial coaching and case management are offered to all learners as needed.
Alumni Advancement
Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.
Frequently Asked Questions
- What kinds of jobs can I get after completing this training?
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A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations including remote and in person jobs.
They all fall into the general categories of IT support management and end-user services.
IT support involves keeping computer systems running smoothly and securely at all times.
End-user support means helping other people—whether customers or employees—use computer systems and software effectively.
Other possible positions include: Imaging Technician, Imaging Clerk, IS Support Analyst, IT Analyst, AV Technician, IT Asset Specialist, Application Support Technician, IT Support Specialist, End-User Computing Technician, Data Support Technician, and Associate Network Engineer
Starting salaries vary greatly, but the average is about $35,000 per year.
- How can the course be free? Are there hidden fees?
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Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals. We’ve never charged a learner in our 25 years.
The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.
- Who is CompTIA?
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The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.
The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.
- What professional certifications can I earn?
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You will prepare to earn the CompTIA A+ certification as well as the Google IT Support Professional Certificate. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification.
- What are the safety measures for in-person learning during the COVID-19 pandemic?
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In 2020, Per Scholas safely transitioned all of our learners to a remote instruction and learning environment. You can read about our transition to virtual instruction here.
In 2021, as local situations allowed, we began to transition select courses back on-site for in-person learning, following safety protocols that include but are not limited to:
- All learners and staff complete confidential wellness screenings prior to arrival daily.
- Temperature screening at entry. Mandatory mask policies.
- Reduced class sizes to accommodate for social distancing.
- Disposal PPE and sanitation items available to all campuses.
- Regular professional cleaning of campuses.
- Air purification systems to assist with airflow.
In 2022, we adopted a new vaccination policy that requires all staff and in-person learners to be fully vaccinated, pursuant to local, state, and federal guidelines. Per Scholas will continue to offer fully remote courses for individuals who prefer this learning environment or who are unvaccinated.
- What if I don’t have a Laptop? What are the computer requirements?
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Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.
- I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?
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Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.
- I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?
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Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we can refer you to other organizations that may be able to help.
- I have a disability. Can you accommodate me?
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We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact us at [email protected] to discuss your specific situation and needs.
- Does Per Scholas have a Non-Discrimination policy?
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We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.
