Information Technology (IT)

End User Desktop Support Powered by TEKsystems

Pittsburgh

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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.

Powered by TEKsystems, this course is designed to prepare you for specific job demand employers have in your city. The curriculum will equip you with mastery of fundamental concepts in Networking, Active Directory, ITIL, and more. Currently offered online.

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  • Remote

No cost, no catch. Tuition-Free training and exams.

End User Desktop Support Grad

Offered in collaboration with:

Course level

Suitable for all levels ?

Get certified in

  • CompTIA A+ ?

Schedule

  • Remote 9am-4pm
    Monday through Friday
    12 Weeks

Upcoming course dates

  • July 12th, 2021

This training aims to provide the participant with the necessary skills to obtain an entry-level position as a Systems Administrator or SysAdmin. Starting salaries vary greatly, but the average is about $30,000 per year.

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Tuition-Free End User Desktop Support CompTIA Training

Begin your technology career with hands-on instruction covering the core concepts and technologies you need to land entry-level End User Technician roles.


Industry Recognized Certifications at No Cost

Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification at no cost to you.


Direct Financial Assistance - Skill Up Grant

Short-term, limited financial assistance available to support a learner's monthly expenses like rent, utilities, and food. Open to learners who earned $40,000 or less last year and who do not have a Bachelor’s degree.


Career Development from a Tech Industry Leader

This course is designed in partnership with TEKsystems, an industry leader in Technology Talent Services. Their recruiters will be actively involved in your professional development and job search.

Get Access to Amazing Employers

The End User Desktop Support course is in partnership with TEKsystems, so their recruiters will play an active role in your professional development throughout the class. Additionally, TEKsystems is committed to exploring career opportunities upon your graduation and passing of the A+ certification. All certification fees are covered, which means you get certified at no cost to you.

4X On average, Per Scholas graduates earn four times their pre-training wage

Strengthen your Tech Professional Profile


Start your Tech Career Wherever you are!

Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.

Zobaria at podium
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.

Meet Zobaria Ashraf


Customized Professional Development and Networking

Regular Career Development like resume reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.

Learn more about our partnership with:


Direct Job Placement Support

Graduates will receive job placement support from the employer partner and identify career opportunities leveraging their new and existing skills. If TEKsystems doesn't work out, Per Scholas staff will continue to provide connections with other employer partners.

Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.

Meet Fabianna Rodriguez Mercado

What You'll Learn


Fundamentals of End User Desktop Support

Understand IT infrastructure, installing and troubleshooting operating systems, and fundamentals of networking.


Skills Customized for the Job Market

Get immersed in Active Directory, Image Deployment, ITIL with ServiceNOW, Office 365, and more.


Professional Development

20% of Per Scholas training focuses on communication, collaboration, continuous learning, giving & receiving feedback, and career navigation skills critical to landing that first job or moving up the tech career ladder.

Curriculum

The technical training and professional development skills you need

Curriculum Deep-Dive

This entry-level job-training covers a variety of topics over 12-weeks. The first 8-weeks will focus on preparing you for the CompTIA A+ certification exams, which students will take during week 9. Topics will include how to assemble, refurbish, upgrade, configure and troubleshoot personal computers. Additionally curriculum during this time will cover the installation of multiple operating systems (OS), installation of drivers, navigation, management, performance optimization, data management, and security and troubleshooting OS related problems. Preventive maintenance of printers, laptops, and mobile devices as well as fundamentals of networking will also be discussed.

In the last 3 weeks, students are immersed in the following additional modules customized to meet specific job demand:

Networks Fundamentals

To properly maintain simple to humongous and complicated networks in the workplace, students will learn the fundamentals of networking. They will learn various types of devices and technologies that are used to create networks, as well as how they work together and how to troubleshoot networking issues.

Active Directory

Students will establish user accounts based on roles and responsibilities, assign appropriate permissions based on users roles, create Home directories, and create directories for shared data with access to Server 2016 ISO files on a virtual machine.

Image Deployment

Students will reimage computers/hard drives in accordance with customer standards, provided with an existing image preconfigured with a users’ roles and responsibilities.

ITIL with ServiceNOW

Students will understand service transition, and service operation. Students will be introduced to ServiceNOW and practice incident management. Students will practice problem management with the ITSM process based on the L0, L1, L2 assignments.

Introduction to Office 365

Students will be introduced to the main capabilities and functionality of Office 365.

Curriculum

The technical training and professional development skills you need

View

A Day in the Life of a End User Desktop Support Student

  • Morning lecture and hands-on learning activities
  • Quiz
  • Break for lunch
  • Participate in hands-on labs and collaborate with classmates

Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.


Participate in Hands-on Labs

To provide an innovative, hands-on learning experience, Per Scholas provides learners with a tech kit based on their training track and delivery model, whether in person or remote. These kits are designed to enhance the learning experience and will be utilized in labs throughout the course.


Professional Training with Employer Partners

Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.

Meet Our Graduates

Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.

Meet Kyle Gordon

Application Details

Learner Profile

You may qualify to become a Per Scholas Learner if you:

  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Are authorized to work in the U.S.
  • Live within commutable distance of the advertised Per Scholas Site
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Are able to start a full-time job after course completion
  • Are ready to make an important commitment to building your future

*Women, unemployed, underemployed and U.S. Veterans strongly encouraged to apply

Admissions Process

1. Submit an Online Application

2. Admissions Overview: Once you submit an application, our Admissions team will review to ensure it meets the basic requirements and invite you to attend an Admissions Overview.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Background Check:  Per Scholas believes technology can create opportunities and is committed to ensuring applicants are set up to succeed beyond the training program. Using a fair and efficient platform through Checkr, applicants will receive a secure link, provide the necessary virtual consents and complete the required screening information. Background check results will be provided to both the applicant and Per Scholas.

6. Offer Letter: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

More than a Technical Training

Additional professional development and support included to help you develop the skills you need for the job you want now and in the future.


Modern Facilities

In-Person courses offer each trainee their own lab-based computer workstation for the entire course. Breakout spaces to socialize and study are also available with strict safety protocols like social distancing, mask policies and air purification systems.


A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success. Learner support resources such as financial coaching, case management, and emergency financial support resources are offered to all learners as needed.


Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.

They all fall into the general categories of IT support management and end-user services.

IT support involves keeping computer systems running smoothly and securely at all times.

End-user support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $35,000 per year.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Who is CompTIA?

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

What are the safety measures for in-person learning during the COVID-19 pandemic?

In 2020, Per Scholas safely transitioned all of our learners to a virtual instruction and learning environment, with all of our staff members also working remotely. You can read about our transition to virtual instruction here.

In 2021, as local situations allow, we aim to transition some courses back on-site for in-person learning, following strict safety protocols that include but are not limited to:

  • All learners and staff complete confidential wellness screenings prior to or upon arrival each day.
  • Temperature screening with every entry.
  • Mandatory mask policies.
  • Reduced class sizes to accommodate for social distancing.
  • Disposal PPE and sanitation items available to all campuses.
  • Regular professional cleaning of campuses.
  • Air purification systems to assist with air flow.
What professional certifications can I earn?

You will prepare to earn the CompTIA A+ certification. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an admissions team member to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

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Ready to launch your tech career?

Have questions? Contact an admissions team member.

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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.