Information Technology (IT)

Infrastructure Tech Support Powered by Infosys



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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.

Powered by Infosys, this course is designed to prepare candidates from any background for the tech industry with in-demand roles with Infosys across the US. Offered online and open to candidates from any US city.

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  • Remote

No cost, no catch. Tuition-Free training and job connections.

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Offered in collaboration with:

Course level

Suitable for all levels ?


  • Remote 9:00 am - 4:00 pm
    Monday through Friday
    11 Weeks

Upcoming course dates

  • 2022

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

This certification establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. CompTIA Security+ is a globally trusted, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.

As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Take your skills to the next level with tuition-free Infrastructure Support training

Gain hands-on experience in troubleshooting and resolution of incident and service requests in enterprise data center computing, Database, Virtualization, and Patch management to prepare for in-demand positions with Infosys.

Deepen your Understanding of Technical Infrastructure

Apply topics throughout the course in order to implement solutions in the context of hardware, software, operating systems and the various application layers. Understand datacenter and server rooms as well as storage and backup.

Gain Hands-On Experience with Scripting and Administration tools

Practice Linux OS and PowerShell scripting to have hands-on practice with Windows Server Administration, Active Directory Administration, and Patch Management. Learn how to perform health checks of technical environments via monitoring for points of failure, reviewing transactions, and troubleshooting issues via the ITIL framework.

Powered by a Global Tech Industry Leader

This course is designed in partnership with Infosys, a global leader in next-generation digital services and consulting.

Designed to Meet Specific Job Demand across the US

This program in partnership with Infosys is designed to meet specific demand Infosys has across the United States at the end of the program. Infosys is committed to interviewing all eligible graduates for Junior and Senior Tech Support Associate positions. Per Scholas does not require candidates sign a contract with any employer partner. Learners are always free to their own future.

To ensure optimum placement chances, candidates must reside in or be willing to relocate to:

  • Tempe, AZ
  • Indianapolis, IN

$35k Starting Salary Graduates can Expect if Hired by Infosys

Strengthen your Tech Professional Profile

Remain competitive as the industry grows

Whether you are new to tech or a seasoned veteran looking to upskill, Per Scholas will help you get the skills necessary to take the next step in your career.

Zobaria at podium
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.

Meet Zobaria Ashraf

Customized Career Development and Networking

Regular Career Development like resume reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.

Learn more about our partnership with:

Direct Job Placement Support

Graduates will receive job placement support from Infosys and identify career opportunities leveraging their new and existing skills.

Per Scholas Graduate
I found it hopeful to see such a wide array of people from everywhere and all backgrounds come together to improve themselves and learn the tech material.

Meet Adam Kwong

What You'll Learn

Become Efficient in IT Service Management using ITIL with ServiceNOW

Get immersed in ITIL 3 with ServiceNOW to practice incident management and understand service strategy, service design, service transition, and service operation.

Learn critical operations necessary for performing various storage and backup duties

Equipped with concepts about the various types of servers in a datacenter, you'll practice related topics like RAID Concepts and Datacenter Operations.

Tools and Strategies to Succeed in the Workplace

Manage complex systems with tools such as Windows Server Administration, RSAT, DNS and DHCP management, Active Directory Administration, Patch Management.


Our 11 week curriculum equips you with the skills you need.

ITIL, Basics of Incident and Request Management


Service Strategy

Service Design

Service Transition

Service Operation

Service-level Agreements/Operation-level Agreements/Warrantees

Incident management in detail with introduction to ServiceNOW

Problem management with ITSM process – based on L0, L1, L2 assignment

ServiceNOW – Ticket management tool in detail for handling incidents and problem tickets

Main Processes and Functions

Event Management

Problem Management

Incident Management

Request Fulfillment

Application Management

Technical Management

Service Desk

RCA – Root Cause Analysis

KEDB – Known Error Database

Service Transition & Continual Service Improvement

Normal Changes

Emergency Changes


Knowledge Management

Trend Analysis

Operations Management

Common ticketing tools (SNOW, Remedy)

Ticket tracking

Ticket life cycle

SLAs and compliance

Assignment groups and ticket assignment

Professional etiquette

Introduction to Network and Security

Types of Networks

Introduction to Network Topologies

OSI Layers Overview

  • Physical Layer
  • Data Link Layer
  • Network Layer
  • Transport Layer
  • Session Layer
  • Presentation Layer
  • Application Layer


Network Basics

Network Utilities (TCP/IP, ping/self-ping, ipconfig (ifconfig, all, renew, release), nslookup, traceroute, Netstat, ARP-a)

Wifi technologies

Failover devices (routers/switches) vs load balancing technologies (redundancy, traffic) via servers

VLAN and Subnet concepts

Describe the basic roles of various networked computers

Discuss network technologies and Ethernet

Describe a typical Ethernet implementation


Network Protocols & Basic Security Related


Secure wireless networks: WEP, WPA, WPA2, WPA3

Overview of authentication with Radius Server


Types of Devices

Overview of routers and switches

Context of routers and switches per layer 2 and layer 3 functions.


Wired Networks

Install and configure wired networks

Troubleshoot wired networks

Servers & Hardware

Introduction to Servers

Types of Servers by OS

Types of Servers by Function: storage server, file and print, directory

Hardware: Rack Servers, Blade Servers

Hardware Components of a Server

Virtual Servers

Overview of iLO/DRAC with a use case


Introduction to RAID

What is RAID: software RAID vs hardware RAID

Concepts of RAID: parity, stripe, mirroring, hot spare, chunks

Overview of RAID Levels: RAID0, RAID1, RAID5, RAID6, RAID10

Datacenter and Server Rooms

Overview of Datacenter

Datacenter operations


Power requirements

Wiring, cooling, security, hosting and other facilities.

Relationship between operation centers, data centers, NOCs, SOCs (monitoring)

Storage and Backup

Types of Storage

Storage Devices

Connectivity components (Peripherals Supporting Common Ports, Common Peripherals)

HBA connectivity

Components of SAN

Tape drives, tape libraries (physical)


Types of Backup

Incremental, Full, Differential

Shadow Copy (Windows)


General Backup Technologies & Architecture

Theoretical knowledge of tape backup

PowerShell Scripting

Managing the Powershell Command-Line Interface

Difference between Powershell and Windows CMD

How to navigate the Powershell CLI

Build and execute scripts to automate commands

Windows Server Administration

Intro to Windows Server Administration

– Introduction to Server Components (Roles & Features)

– What is the volumetric licensing model/where & how to update the license information

– Usage of Servers


Practice of Windows Server Administration

Installation of Windows Server 2012/2016

Intro to Server Core OS & Admin

Explain how to set up and configure Windows Server.

Explain how to add additional Admin users.

Explain what settings need to be changed for Security Purposes.

Explain how to set up the Domain Controller. Explain DHCP and DNS.

Server maintenance procedures.


Remote Server Administration Tools

Explain Application servers, web services, Remote Access, print/file services, and brief intro to virtualization.

Explain how to setup Remote Server Administration Tools (RSAT) via Active Directory and deployment on Server.

Printer management via RSAT

Common issues and troubleshooting processes.

Server maintenance procedures.



Reinforce storage technologies, RAID Redundancy, and Disk Types.

Reinforce server hardware components, performance monitoring, logs/alerts, and Event Viewer.


Troubleshooting & Commands

Explain the startup process, business continuity, updates, and troubleshooting methodology

Review ipconfig, tracert, gpupdate

Active Directory Administration

Introduction to Active Directory

Active Directory Overview & Terminology

DNS Services

Domain Overview

Domain Join

Active Directory Objects


Using the Windows 10 Accounts App

Built-in Domain Groups


Domain Controllers


User Accounts, Passwords, Groups, Standard Users and Elecated Privileges, Configuring Users and Groups in Windows

Understanding group policy on Active Directory

Single Sign-On, 2-Step Authentication, multi-factor authentication

Patch Management

Introduction to WSUS

Introduction to SCCM

Free catalog vendors, Non-microsoft patching vendors

Types of patches: security patch, critical patch, non-critical patch


Patch Management with SCCM

Software Update Management Roles & Configuration


Monthly Patch Management

Automated Deployment Rules with SCCM


Enable third-party updates in SCCM


Understanding Security

Explain the threats to your computers and data

Describe key security concepts and technologies

Explain how to protect computers from network threats


Dealing with Malware

Anti-Malware Programs

User Education

Malware Prevention Tips

Malware Media Anti-Malware Tools


Intro to Antivirus

Common AV solutions, installation process

Scans, signatures


Enterprise AV Console

What is Server Console for AV

Best Practices in Antivirus monitoring and reporting

Any use cases in troubleshooting AV end point issues (On the client side)



Unix/RHEL Introduction

Linux Command

Mastering the Linux CLI and overview of differences between various Unix-type OS’s.


Overview Satellite Servers

Overview of Satellite servers wrt to its usage for patching the Unix Server. 

Virtualization Technologies


Introduction to virtualization

Hyper-V/VMWare vSphere architecture

Overview of virtualization technologies: Vmotion, DRS, Snapshots


Virtual Machine Management

storage management in virtual environments

review of backup types and schemes, exernal storage fundamentals, SANs

Cloud Computing

Introduction to Cloud

Cloud computing vs on-premise computing

High Availability




Fault Tolerance

Disaster Recovery

Various available cloud computing platforms available on the market

Public, private, and hybrid cloud models

General differences between AWS, Azure, On-premise, Cloud Services


Saas, Paas, IaaS

Infrastructure-as-a-Service (IaaS)

Platform-as-a-Service (PaaS)

Software-as-a-Service (SaaS)

Monitoring: Performance & Connectivity

Introduction to Monitoring

Types of Monitoring

Performance & Connectivity

Tools on the Market

Splunk, OpenViewer, SolarWinds, WhatsupGold, Nagios


Key Metrics

Overview of connectivity monitoring: key metrics uptime monitoring, icmp echo request, traceroutes for closest hop

Overview of performance monitoring metrics: key metrics—including CPU usage by processor or by core, used and free memory, and more


Our 11 week curriculum equips you with the skills you need.

Rory Jackson, Per Scholas Graduate

Meet Our Graduates

I found it so helpful to have learners helping each other and to be able to chat with our instructor in an approachable manner. The training was so positive.

Meet Rory Jackson

Application Details

Learner Profile

You may qualify to become a Per Scholas powered by Infosys Learner if you:

  • Live within commutable distance of post-training demand city or are willing to relocate for post-training jobs with Infosys
  • Are aged 18 or older
  • Do not have a 4-year degree or higher (Only HS  Diploma/Equivalent, Associate’s degree, or college credits accepted)
  • Are authorized to work in the U.S. permanently
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Can start a full-time job after course completion
  • Ready to make an important commitment to building your future
Application Process

1. Submit an Online Application

If you apply within 6 weeks of a start date, it is likely you will experience a condensed version of the following admissions process known as ‘Rapid Review.’

2. Admissions Overview: Once you submit an application, our Admissions team will review to ensure it meets the basic requirements and invite you to attend an Admissions Overview.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Background Check: Per Scholas believes technology can create opportunities and is committed to ensuring applicants are set up to succeed beyond the training program. Using a fair and efficient platform through Checkr, applicants will receive a secure link, provide the necessary virtual consents and complete the required screening information. Background check results will be provided to both the applicant and Per Scholas.

6. Offer Letter: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

More Than A Technical Training

Technical and career development resources available at no additional cost to help you develop the skills you need for the job you want

Virtual Learning from Wherever You are!

This course is delivered virtually and is open to learners from any US city.

A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success. Learner support resources such as financial coaching, case management, and emergency financial support resources are offered to all learners as needed.

Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

Depending on experience, eligible graduates will interview for positions with Infosys including entry level Junior Associate roles, and experienced (3+ years IT experience) Senior Associate roles.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

When we say cost-free, we mean it. There is no point before, during or after when you will have to pay. No contracts, no catches.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact our admissions team to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.


Your Course

This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.