Information Technology (IT)

Infrastructure Support Powered by Infosys

In partnership with Infosys, this course is designed to meet specific job demand Infosys has in Infrastructure Support throughout the US. The curriculum will build on existing knowledge to prepare you for in-demand roles and help jumpstart your career. It is delivered online and is open to candidates from anywhere in the US.

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  • Remote

No cost, no catch. Tuition-Free training and exams.

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Offered in collaboration with:

Course level

Technical knowledge required ?

Schedule

  • Remote 10:00AM - 5:00PM EASTERN
    Monday through Friday
    10 Weeks

Upcoming course dates

  • January 19th, 2021

This training aims to provide the participant with the necessary skills to obtain an entry-level position as a Systems Administrator or SysAdmin. Starting salaries vary greatly, but the average is about $30,000 per year.

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

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CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Take your skills to the next level with tuition-free Infrastructure Support training

Gain hands-on experience in troubleshooting and resolution of incident and service requests in enterprise data center computing, Database, Virtualization and Patch management to prepare for in demand positions with Infosys. Applicants must be able to pass a Linux and Scripting admissions assessment, and be willing to relocate within the United States for post training job opportunities.


Deepen your Understanding of Technical Infrastructure

Apply topics throughout the course in order to implement solutions in the context of hardware, software, operating systems and the various application layers. Understand datacenter and server rooms as well as storage and backup.


Gain Hands-On Experience with Scripting and Administration tools.

Pratice Linux OS and PowerShell scripting in order to have hands-on practice with Windows Server Administration, Active Directory Administration and Patch Management. Learn how to perform health checks of technical environments via monitoring for points of failure, reviewing transactions and troubleshooting issues via the ITIL framework.


Powered by a Global Tech Industry Leader

This course is designed in partnership with Infosys, a global leader in next-generation digital services and consulting.

Designed to Meet Specific Job Demand across the US

This program in partnership with Infosys is designed to meet specific demand Infosys has across the United States at the end of the program. Infosys is committed to interviewing all eligible graduates for Junior and Senior Associate positions. Per Scholas does not require candidates sign a contract with any employer partner. Learners are always free to their own future.

 

While demand is mapped to these cities primarily, Infosys has asked that candidates be open to relocate to any US city to ensure optimum placement chances.

  • Indianapolis, IN
  • Atlanta, GA
  • Texas
  • Louisville, KY
  • Malta, NY
  • Phoenix, AZ
  • Tampa, FL
  • California (Long Beach, Santa Clara, Irvine, Folsom)
  • Hartford, CT
  • Chicago, IL
  • Salt Lake City, UT

$38K+ Average Salary Per Scholas graduates are Offered by Infosys

Strengthen your Tech Professional Profile


Remain competitive as the industry grows

Whether you are new to tech or a seasoned veteran looking to upskill, Per Scholas will help you get the skills necessary to take the next step in your career.

Zobaria at podium
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.

Meet Zobaria Ashraf


Customized Career Development and Networking

Regular Career Development like resume reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.

Learn more about our partnership with:


Direct Job Placement Support

Graduates will receive job placement support from the employer partner and identify career opportunities leveraging their new and existing skills.

When you are interviewing a Per Scholas graduate, you already have someone who is committed and prepared for the work world and responsible for their time and availability.

Meet David Jarvis

What You'll Learn


Become Efficient in IT Service Management using ITIL with ServiceNOW

Get immersed in ITIL 3 with ServiceNOW to practice incident management and understand service strategy, service design, service transition, and service operation.





Learn critical operations necessary for performing various storage and backup duties

Equipped with concepts about the various types of servers in a datacenter, you'll practice related topics like RAID Concepts and Datacenter Operations.





Tools and Strategies to Succeed in the Workplace

Manage complex systems with tools such as Windows Server Administration, RSAT, DNS and DHCP management, Active Directory Administration, Patch Management.




Curriculum

Our 9 week curriculum equips you with the skills you need.

ITIL, Basics of Incident and Request Management

ITIL

Service Strategy

Service Design

Service Transition

Service Operation

Service-level Agreements/Operation-level Agreements/Warrantees

Incident management in detail with introduction to ServiceNOW

Problem management with ITSM process – based on L0, L1, L2 assignment

ServiceNOW – Ticket management tool in detail for handling incidents and problem tickets

 

Main Processes and Functions

Event Management

Problem Management

Incident Management

Request Fulfillment

Application Management

Technical Management

Service Desk

RCA – Root Cause Analysis

KEDB – Known Error Database

 

Service Transition & Continual Service Improvement

Normal Changes

Emergency Changes

ECAB & CAB

Knowledge Management

Trend Analysis

Operations Management

Common ticketing tools (SNOW, Remedy)

Ticket tracking

Ticket life cycle

SLAs and compliance

Assignment groups and ticket assignment

Professional etiquette

Introduction to Network and Security

Types of Networks

Introduction to Network Topologies

OSI Layers Overview

  1. Physical Layer
  2. Data Link Layer
  3. Network Layer
  4. Transport Layer
  5. Session Layer
  6. Presentation Layer
  7. Application Layer

 

Network Basics

Network Utilities (TCP/IP, ping/self-ping, ipconfig (ifconfig, all, renew, release), nslookup, traceroute, Netstat, ARP-a)

Wifi technologies

Failover devices (routers/switches) vs load balancing technologies (redundancy, traffic) via servers

VLAN and Subnet concepts

Describe the basic roles of various networked computers

Discuss network technologies and Ethernet

Describe a typical Ethernet implementation

 

Network Protocols & Basic Security Related

TCP/IP, IPV4/IPV6, STP, LAN, OSPF, RIP

Secure wireless networks: WEP, WPA, WPA2, WPA3

Overview of authentication with Radius Server

 

Types of Devices

Overview of routers and switches

Context of routers and switches per layer 2 and layer 3 functions.

 

Wired Networks

Install and configure wired networks

Troubleshoot wired networks

Servers & Hardware

Introduction to Servers

Types of Servers by OS

Types of Servers by Function: storage server, file and print, directory

Hardware: Rack Servers, Blade Servers

Hardware Components of a Server

Virtual Servers

Overview of iLO/DRAC with a use case

 

Introduction to RAID

What is RAID: software RAID vs hardware RAID

Concepts of RAID: parity, stripe, mirroring, hot spare, chunks

Overview of RAID Levels: RAID0, RAID1, RAID5, RAID6, RAID10

Datacenter and Server Rooms

Overview of Datacenter

Datacenter operations

Infrastructure

Power requirements

Wiring, cooling, security, hosting and other facilities.

Relationship between operation centers, data centers, NOCs, SOCs (monitoring)

Storage and Backup

Types of Storage

Storage Devices

Connectivity components (Peripherals Supporting Common Ports, Common Peripherals)

HBA connectivity

Components of SAN

Tape drives, tape libraries (physical)

 

Types of Backup

Incremental, Full, Differential

Shadow Copy (Windows)

 

General Backup Technologies & Architecture

Theoretical knowledge of tape backup

PowerShell Scripting

Managing the Powershell Command-Line Interface

Difference between Powershell and Windows CMD

How to navigate the Powershell CLI

Build and execute scripts to automate commands

Windows Server Administration

Intro to Windows Server Administration

– Introduction to Server Components (Roles & Features)

– What is the volumetric licensing model/where & how to update the license information

– Usage of Servers

 

Practice of Windows Server Administration

Installation of Windows Server 2012/2016

Intro to Server Core OS & Admin

Explain how to set up and configure Windows Server.

Explain how to add additional Admin users.

Explain what settings need to be changed for Security Purposes.

Explain how to set up the Domain Controller. Explain DHCP and DNS.

Server maintenance procedures.

 

Remote Server Administration Tools

Explain Application servers, web services, Remote Access, print/file services, and brief intro to virtualization.

Explain how to setup Remote Server Administration Tools (RSAT) via Active Directory and deployment on Server.

Printer management via RSAT

Common issues and troubleshooting processes.

Server maintenance procedures.

 

Other

Reinforce storage technologies, RAID Redundancy, and Disk Types.

Reinforce server hardware components, performance monitoring, logs/alerts, and Event Viewer.

 

Troubleshooting & Commands

Explain the startup process, business continuity, updates, and troubleshooting methodology

Review ipconfig, tracert, gpupdate

Active Directory Administration

Introduction to Active Directory

Active Directory Overview & Terminology

DNS Services

Domain Overview

Domain Join

Active Directory Objects

 

Using the Windows 10 Accounts App

Built-in Domain Groups

Computers

Domain Controllers

Users

User Accounts, Passwords, Groups, Standard Users and Elecated Privileges, Configuring Users and Groups in Windows

Understanding group policy on Active Directory

Single Sign-On, 2-Step Authentication, multi-factor authentication

Patch Management

Introduction to WSUS

Introduction to SCCM

Free catalog vendors, Non-microsoft patching vendors

Types of patches: security patch, critical patch, non-critical patch

 

Patch Management with SCCM

Software Update Management Roles & Configuration

 

Monthly Patch Management

Automated Deployment Rules with SCCM

(Theory)

Enable third-party updates in SCCM

Antivirus

Understanding Security

Explain the threats to your computers and data

Describe key security concepts and technologies

Explain how to protect computers from network threats

 

Dealing with Malware

Anti-Malware Programs

User Education

Malware Prevention Tips

Malware Media Anti-Malware Tools

 

Intro to Antivirus

Common AV solutions, installation process

Scans, signatures

 

Enterprise AV Console

What is Server Console for AV

Best Practices in Antivirus monitoring and reporting

Any use cases in troubleshooting AV end point issues (On the client side)

 

 

Unix/RHEL Introduction

Linux Command

Mastering the Linux CLI and overview of differences between various Unix-type OS’s.

 

Overview Satellite Servers

Overview of Satellite servers wrt to its usage for patching the Unix Server. 

Virtualization Technologies

Virtualization

Introduction to virtualization

Hyper-V/VMWare vSphere architecture

Overview of virtualization technologies: Vmotion, DRS, Snapshots

 

Virtual Machine Management

storage management in virtual environments

review of backup types and schemes, exernal storage fundamentals, SANs

Cloud Computing

Introduction to Cloud

Cloud computing vs on-premise computing

High Availability

Scalability

Elasticity

Agility

Fault Tolerance

Disaster Recovery

Various available cloud computing platforms available on the market

Public, private, and hybrid cloud models

General differences between AWS, Azure, On-premise, Cloud Services

 

Saas, Paas, IaaS

Infrastructure-as-a-Service (IaaS)

Platform-as-a-Service (PaaS)

Software-as-a-Service (SaaS)

Monitoring: Performance & Connectivity

Introduction to Monitoring

Types of Monitoring

Performance & Connectivity

Tools on the Market

Splunk, OpenViewer, SolarWinds, WhatsupGold, Nagios

 

Key Metrics

Overview of connectivity monitoring: key metrics uptime monitoring, icmp echo request, traceroutes for closest hop

Overview of performance monitoring metrics: key metrics—including CPU usage by processor or by core, used and free memory, and more

Curriculum

Our 9 week curriculum equips you with the skills you need.

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More Than a Technical Training


Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.


A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success.


Professional Training with Employer Partners

Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.

Meet Our Graduates

I peaked in my previous career and was ready for a change. I have always loved computer science but thought it was just for college kids out in California. But if you study hard, you can make it!

Meet Joovay Arias

Application Details

Learner Profile

You may qualify to become a Per Scholas Infrastructure Support Learner if you:

  • Have an existing understanding of Linux and Powershell Scripting
  • Are open to relocation to any US city for post-program positions with Infosys, if offered.
  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Are authorized to work in the U.S.
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Are able to start a full-time job after course completion
  • Ready to make an important commitment to building your future

*Women, youth, unemployed, underemployed and U.S. Veterans strongly encouraged to apply

Strengthen Your Application Resources

We suggest you review these topics and complete these courses to prepare you for the course and technical assessment during admissions.

Linux Command Line for Beginners

Unix/Linux Tutorial for Beginners

Linux Shell Scripting Tutorial

Application Process

1. Submit an Online Application

2. Admissions Overview: Once you submit an application, our Admissions team will review to ensure it meets the basic requirements and invite you to attend an Admissions Overview.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Offer Letter: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

Learner Resources

Additional professional development and support included to help you develop the skills you need for the job you want now and in the future.


Virtual Learning from Wherever You are!

This course is delivered virtually and requires computer access and a stable Internet connection.


Ongoing Support and Professional Development

Professional development and wraparound support services such as financial coaching, case management, and emergency financial support services.


Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

Depending on experience, eligible graduates will interview for positions with Infosys including entry level Junior Associate roles, and experienced (3+ years IT experience) Senior Associate roles.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

When we say cost-free, we mean it. There is no point before, during or after when you will have to pay. No contracts, no catches.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact our admissions team to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

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