Information Technology (IT)

ITIL/ServiceNOW Powered by Infosys

Elevate your customer service skills with hands-on experience and practical knowledge of in-demand technologies in ServiceNOW Administration and Project Management.

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  • Remote

No cost, no catch. Tuition-Free training and exams.

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Offered in partnership with:

Course level

Suitable for all levels ?


  • Remote 9:30AM to 5:30PM Eastern
    Monday through Friday
    9 Weeks

Upcoming course dates

  • October 19th, 2020

This training aims to provide the participant with the necessary skills to obtain an entry-level position as a Systems Administrator or SysAdmin. Starting salaries vary greatly, but the average is about $30,000 per year.

The CompTIA IT Fundamentals certification focuses on the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, software development, and database use.

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.


Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Jumpstart your tech career with tuition-free ITIL/ServiceNOW training

Rigorous ITIL Framework 3 & 4 and ServiceNow Administration training that includes hands on activities using real word servers, tools, and technologies. Applicants must have exceptional customer service skills, and be willing to relocate within the United States for post training job opportunities.

Fundamentals of Agile-Scrum Methodologies and ITIL Framework

Learn how technology enables the service delivery by bringing Agile and ITIL together in an Agile organization. Understand and apply delivering a consistent and continuously-improving customer experience by using retrospectives.

Get Skilled in ServiceNOW Administration and Support

Gain hands-on experience to implement industry leading ITSM platform, ServiceNow, and learn dealing with general support, administration and maintenance of the ServiceNow platform for an organisation.

Powered by a Global Tech Industry Leader

This course is designed in partnership with Infosys, a global leader in next-generation digital services and consulting.

Designed to Meet Specific Job Demand across the US

The ITIL/ServiceNow program in partnership with Infosys is designed to meet specific demand Infosys has across the United States at the end of the program. Infosys is committed to interviewing all eligible graduates for Junior and Senior Associate positions. Entry Level Junior Associate roles can expect to earn $32,000-$36,000 per year. Experienced (3+ years IT experience) Senior Associate roles can expect to earn $36,000-$50,000 per year.

$32K+ Open positions at Infosys offer Per Scholas graduates an opportunity to thrive.

Strengthen your Tech Professional Profile

Start Your Tech Career Wherever You Are

Whether you are new to tech or a seasoned veteran looking to upskill, Per Scholas will help you get the skills necessary to take the next step in your career.

Zobaria at podium
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.

Meet Zobaria Ashraf

Customized Career Development and Networking

Regular Career Development like resume reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.

Learn more about our partnership with:

Direct Job Placement Support

Graduates will receive job placement support from the employer partner and identify career opportunities leveraging their new and existing skills.

When you are interviewing a Per Scholas graduate, you already have someone who is committed and prepared for the work world and responsible for their time and availability.

Meet David Jarvis

What You'll Learn

Become Efficient in Agile-Scrum Project Methodologies

Explore Agile-Scrum methodologies to apply incemental development, sprints, adjustment based on stakeholder and customer feedback by frequent planning and goal setting for simple to complicated projects.

Learn Best Practices and Skills to Build Your Career

Learn about ITIL history, the 5 disciplines, the RACI model. Study service strategy, service design, service transition, continual service improvement and best practices.

Get Immersed in ITIL Framework 3 and 4

Learn JavaScript, AngularJS to use ServiceNow JavaScript API to add or modify baseline behavior of an instance. Gain hands-on experience in ServiceNow configuration, application and process tools, ServiceNow Configuration Management Database (CMDB), workflows and core application administration.

A Day in the Life of an ITIL/ServiceNOW Student

Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.

A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success.

Professional Training with Employer Partners

Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.

Meet Our Graduates

I peaked in my previous career and was ready for a change. I have always loved computer science but thought it was just for college kids out in California. But if you study hard, you can make it!

Meet Joovay Arias

Application Details

Minimum Eligibility Requirements
  • Must have at least a high school diploma, GED or equivalent

  • Must be authorized to work in the United States without visa sponsorship (presently or in the future)

  • Must have exceptional customer service skills

  • Must be open to relocation to any US city for post-program positions with Infosys, if offered

Ideal Candidates

To be successful, candidates need to posses computational thinking and self-teaching skills, do well in fast-paced environments and be able to learn new technologies quickly. During admissions, we are looking for candidates who can demonstrate strong passion, motivation and commitment. Be prepared to speak to this during admissions.


Complete an application and our admissions team will follow up with next steps.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

Student Resources

Technical and career development resources available at no additional cost to help you develop the skills you need for the job you want.

Virtual Learning from Wherever You are!

This course is delivered virtually and requires computer access and a stable Internet connection.

Ongoing Support and Professional Development

Career development and wraparound support services such as financial coaching, case management, and emergency financial support services.

Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

Depending on experience, eligible graduates will interview for positions with Infosys including entry level Junior Associate roles, and experienced (3+ years IT experience) Senior Associate roles.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

When we say cost-free, we mean it. There is no point before, during or after when you will have to pay. No contracts, no catches.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we can refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact us at [email protected] to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.


Your Course

This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.