Information Technology (IT)

Tech Support Associate Powered by Infosys



Choose your location

This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.

Powered by Infosys, this course is designed to prepare candidates from any background for the tech industry with in-demand roles with Infosys across the US. Offered online and open to candidates from any US city.

Get Started

  • Remote

No cost, no catch. Tuition-Free training and job connections.

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Offered in collaboration with:

Course level

Suitable for all levels ?


  • Remote 9AM - 4PM
    Monday through Friday
    12 Weeks

Upcoming course dates

  • 2022
  • Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

This certification establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. CompTIA Security+ is a globally trusted, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.

As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Take your skills to the next level with tuition-free End User Computing training

Gain hands-on experience managing human-centered computing, user management, and remote office administration to prepare for in-demand roles with Infosys. To be eligible, applicants cannot have a 4 year degree or higher and must reside in a targeted demand city or be willing to relocate within the United States for post training job opportunities.

Fundamentals of End User Systems Support

Strengthen your understanding of incident management, networking and how to effectively administer end user systems support.

Hands-On Deployment, Remote Support and Troubleshooting

Learn how to support and optimize performance of enterprise systems and applications in both remote and on-premise work environments that are crucial for daily operations.

Powered by a Global Tech Industry Leader

This course is designed in partnership with Infosys, a global leader in next-generation digital services and consulting.

Designed to Meet Specific Job Demand across the US

Designed in partnership with Infosys, this technical and professional development curricula is customized for in-demand jobs. Infosys is committed to interviewing all eligible graduates at the end of training.

Positions post-training are Full-Time Junior and Senior Associate roles across various technology tracks, such as Mainframe, Infrastructure Operations, ServiceNow, and Application Support. To ensure optimum placement chances, candidates must reside in or be willing to relocate to a targeted demand city.

$35K+ Average Salary Per Scholas graduates are offered by Infosys

Strengthen your Tech Professional Profile

Start Your Tech Career Wherever You Are

Whether you are new to tech or a seasoned veteran looking to upskill, Per Scholas will help you get the skills necessary to take the next step in your career.

Zobaria at podium
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.

Meet Zobaria Ashraf

Customized Career Development and Networking

Regular Career Development like resume reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.

Learn more about our partnership with:

Direct Connection to Jobs at Infosys

Graduates will receive job placement support from Infosys and identify career opportunities leveraging their new and existing skills.

When you are interviewing a Per Scholas graduate, you already have someone who is committed and prepared for the work world and responsible for their time and availability.

Meet David Jarvis

What You'll Learn

Become Efficient in Problem Management using ITIL with ServiceNOW

Get immersed in ITIL3 with ServiceNOW to practice incident management and will understand service strategy, service design, service transition, and service operation.

Excel at Maintaining Simple to Complicated Networks in the Workplace through Fundamentals of Networking

Enhance your understanding of IT infrastructure, installing and troubleshooting operating systems, and fundamentals of networking.

Get skilled in Active Directory, Image Deployment and Patch Management

Carry out patching on computers (remote or otherwise), configure Active Directory Domain Services, Office 365, troubleshooting and employ diagnostic tools.

How You'll Learn

Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.

Professional Training with Employer Partners

Construct a tech professional resume, practice your interviewing skills and receive career counseling for our Business Solutions staff.

Meet Your Instructors

Learn from certified teachers with years of real-world training experience. Our instructors don't just teach you what you need to know, but how to learn it.

Rory Jackson, Per Scholas Graduate

Meet Our Graduates

I found it so helpful to have learners helping each other and to be able to chat with our instructor in an approachable manner. The training was so positive.

Meet Rory Jackson


Learner Profile

You may qualify to become a Per Scholas powered by Infosys Learner if you:

  • Live within commutable distance of post-training demand city or are willing to relocate for post-training jobs with Infosys
  • Are aged 18 or older
  • Do not have a 4 year degree or higher (Only HS  Diploma/Equivalent, Associate’s degree or college credits accepted)
  • Are authorized to work in the U.S. permanently
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Are able to start a full-time job after course completion
  • Ready to make an important commitment to building your future
Admissions Assessment Prep
Admissions Process

1. Submit an Eligibility Form

2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Background Check: Per Scholas believes technology can create opportunities and is committed to ensuring applicants are set up to succeed beyond the training program. Using a fair and efficient platform through Checkr, applicants will receive a secure link, provide the necessary virtual consents and complete the required screening information. Background check results will be provided to both the applicant and Per Scholas.

6. Offer Letter and Onboarding: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates. The learner onboarding process mirrors Employment Onboarding.


Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

More Than a Technical Training

Technical and career development resources available at no additional cost to help you develop the skills you need for the job you want.

Virtual Learning from Wherever You are!

This course is delivered virtually and is open to learners from any US city.

A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success. Learner support resources such as financial coaching, case management, and emergency financial support resources are offered to all learners as needed.

Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

Depending on experience, eligible graduates will interview for positions with Infosys including entry level Junior Associate roles, and experienced (3+ years IT experience) Senior Associate roles.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

When we say cost-free, we mean it. There is no point before, during or after when you will have to pay. No contracts, no catches.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we can refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact admissions to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.


Your Course

This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.