Overview

This course is tough. So are you.

Start a new career

IT Support offers the CompTIA A+ and Network+ certifications and equips you with the knowledge to fill a wide range of entry-level technology jobs as a support technician.

A Snapshot

  • 15 weeks, Monday-Friday from 9:00-4:00.
  • No prior IT experience needed.
  • No cost. All services are 100% paid for by supporters, not you.
  • CompTIA A+ and Network+ certifications.
  • Hands-on instruction that thoroughly cover core competencies: network, hardware, security, software, server, virtualization, management, and mobile devices.
  • Professional coaching to prepare you for the job search, interview, and career advancement.
  • Customer service training to support end users with technical help.
  • Job placement assistance with access to an employer network of 200+ companies; 80% of graduates land jobs.
  • Next class begins each month.
  • Applications accepted at all times.
Curriculum

What You’ll Learn

We all know technology moves fast. The Per Scholas curriculum keeps up. Today we incorporate virtualization, mobility and security---concepts that use to be considered more advanced are now required knowledge for every level tech. At Per Scholas, you’ll learn each new skill by practicing it yourself because 75% of the coursework is hands on. Classes are small, so your instructor can always help if you need it.

By the time you finish, you’ll be prepared to pass CompTIA’s A+ and Network+ certification exams and meet qualifications for an entry-level job in IT support.

The course includes four days of technical instruction and one day of professional development. Review the syllabus for the specifics.

Schedule

Classes are in person and full-time, Monday through Friday. Four days are dedicated to technical training. One day is dedicated to professional coaching to prepare you for the workplace.

Industry guest speakers and off-site field trips are incorporated to be additive to the learning.

Syllabus

Week 1 of 15

Instructors

Learn from the best

Learn from certified teachers with years of real-world training experience. Our instructors don’t just teach you what you need to know, but how to learn it.

Career Development

Building Your Career

You need more than just technical skills to get a good job. Excellent people skills are just as important. We’ve got you covered.

Start Out Right

Construct a professional resume and practice your interview skills. Find out exactly what employers are looking for and how you can impress them.

Get your foot in the door

Get customized referrals to open jobs at our hundreds of employer partners. Call on dedicated career developers for personalized advocacy, coaching and support.

Connect to our network

Meet and learn from working IT professionals. Visit employer sites and see their operations firsthand. Attend industry networking events and start making professional contacts.

Key to Success

Our students don't just land the job. They keep the job. Employers say customer service skills matter most. So you can guarantee it will be re-emphasized and applied with every piece of tech you learn.

Student Life

A Community of Support

You'll work hard. There's no doubt about it.

But if you’re like most students, you’ll look forward to each new day. And you’ll marvel at all the changes you see in yourself. Prepare yourself to spend your days in class and your evenings studying. Many students have children and hold part-time jobs and, despite those demands, they find a way to succeed. You will, too.

Buckle up

We'll be moving quickly. There’s a lot to pack in, and the standards are set high. But we also structure your training experience so that you have plenty of time to learn and practice each new skill.

Meet your new family

Your classmates will come from all walks of life and range in age from 18 to 65 (or older). It won’t take long before you see them as a second family—a community dedicated to everyone’s success. Study groups form somewhat naturally in and out of the classroom. Potluck dinners optional.

The staff are also some of the most dedicated and positive sources of encouragement you will ever encounter. Even on the days when some challenges might feel impossible, they will do everything in their power to help you continue to advance forward.

Facilities

Modern Facilities

Our facilities always include modern classrooms; well-equipped training labs; and places to relax, socialize and study.

Your own workstation

You will work from your own lab-based computer workstation for the entire course. There, you’ll follow along in lectures and demonstrations, practice new skills, review course materials and measure how much you’ve learned.

Admissions

Discover how to take advantage of our free courses.

Eligibility

Admission to Per Scholas is competitive with some strict requirements. You may qualify if you:

  • Are unemployed
  • Work only part-time
  • Work in a minimum wage or other low-paying job
  • Work only sometimes throughout the year
  • Receive any public benefits such as unemployment insurance, Medicaid, subsidized housing, nutrition or income support

Other requirements include:

  • You have an interest in technology.
  • You live in or near one of the cities in which we operate.
  • You have a high school diploma or the equivalent.
  • You are legally authorized to work in the U.S.
  • You can read, write and speak in English.
  • You can pass a basic academic assessment test.
  • You can attend classes full-time for the entire duration of the course.
  • You are ready to make an important commitment to building your future.

Other factors that may affect your eligibility are addressed in the FAQs.

Process

Joining us takes just 5 easy steps.

1. Online Application

Complete our online application to begin. Don't worry. This doesn't lock you in to a final commitment. In the following step you will get to ask questions and get the answers you need to determine if this is the right time for you to take this training.

You only need to submit one application. Multiple submissions will not impact your chances of admittance.

2. Information Session

You will be invited to attend an in-person information session after you complete your online application. All of your questions will be addressed in the information session. The information and instructions to attend are provided after you submit your online application.

3. Entrance exam

If you decide that Per Scholas is right for you, you can take our entrance exam at your information session. Or you can return to take it at a later time.

We use the Test of Adult Basic Education (TABE) as our entrance exam. To be admitted to Per Scholas, you must pass this test at a 10th grade level or higher. Find out more about the test and practice with sample questions here and here. We strongly encourage you study and practice in advance.

4. Interviews

If you pass the TABE and meet other eligibility requirements, we’ll schedule one or two interviews to determine your fit.

During the interview, we’ll ask about your education, life experience and plans for the future. There are no right answers—so be honest and be yourself.

5. Enrollment

If we agree that you’re ready for this training, we’ll let you know right away and try to enroll you in a course that starts within a month.

Costs

It’s free.

No cost. No catch. We invest in your success. All we ask in return is that you take the course seriously and work as hard as you can.

We are a national nonprofit organization. Our courses, job placement and other services are funded by generous donors and are 100% free to students and graduates.

Because our services are free, we can’t offer any other kind of financial support. But if you’re worried about making ends meet at Per Scholas, talk to one of our admissions specialists. We may be able to find other ways to help.

FAQs

Curious? Let’s break it down.

First, make sure you have submitted your application to Per Scholas. The next step in the process is to attend a mandatory Information Session.

A member of our team will reach out in October of 2018 to invite you to an information session for our first course. Information sessions will be held at partner locations across the five wards.

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.

They all fall into the general categories of IT support management and end-user services.

IT support involves keeping computer systems running smoothly and securely at all times.

End-user support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $30,000 per year.

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

You will prepare to earn the CompTIA A+ and Network+ certification. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

The CompTIA A+ certification is the starting point for a career in IT. It covers all the basic skills that every IT professional should know. The CompTIA Network+ certification is the sign of a qualified networking professional. It can qualify you to work in more jobs than the A+ certificate alone.

Both exams cost money, but we pay the fee for you.

Yes. Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we can refer you to other organizations that may be able to help.

We have onsite staff available to help students navigate childcare options. Ask to speak with the Childcare Navigator when you attend an info session.

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact us at [email protected] or (718) 991-8400 to discuss your specific situation and needs.

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.