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Information Technology (IT)

IT Support

Available in:RemoteHybridIn-Person

Solve the everyday technology problems that keep people from getting their work done. In 12 weeks of no-cost, hands-on training, learn to build, configure, and troubleshoot computers, software, wired and wireless networks, cloud technology, and Windows Server systems. Prepare to earn CompTIA A+, Google, and Microsoft Azure credentials at no cost to you. These help show employers your practical IT support, networking, and cloud skills.

Time Commitment: Full-Time, 35 hours/week in Live Class

If you're enrolled in a full time IT Support course, you can apply for a 0% interest loan from Ascent to help cover personal expenses during the course.

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Course Level

Foundational

Length

12 weeks

Exact dates vary by class

Certifications

  • CompTIA A+
  • Google IT Support
  • Microsoft Azure Fundamentals (AZ900)
  • Google AI Essentials

Requirements

No previous experience is required. You must:


Get Class Details by Location

IT Support is offered in one location (Newark).

Course Format

HybridRemoteIn-Person

Instruction

Instructor-led

Dates, hours and length vary by class — see below

If you're enrolled in a full time IT Support course in Newark, you can apply for a 0% interest loan from Ascent to help cover personal expenses during the course.

Upcoming classes5 at Newark

StartsApply byEndsMeetsFormatTraining LocationPartnerVersion code
Nov 30, 2026Nov 16, 2026Mar 9, 2027Monday - Friday9:30 AM – 4:30 PM ETHybridNewark—1003.1
Dec 7, 2026Nov 23, 2026Mar 16, 2027Monday - Friday9:00 AM – 4:00 PM ETRemoteNewark—1003.1
Jan 11, 2027Dec 28, 2026Apr 6, 2027Monday - Friday9:00 AM – 4:00 PM ETHybridNewark—1003.1
Jan 11, 2027Dec 28, 2026Apr 6, 2027Monday - Friday9:00 AM – 4:00 PM ETIn-PersonPlainfieldPlainfield Public Library1003.1
Mar 22, 2027Mar 8, 2027Jun 14, 2027Monday - Friday9:00 AM – 4:00 PM ETHybridNewark—1003.1

What is IT Support?

Every business depends on technology working, and when it doesn't, IT Support professionals are the ones who fix it.

By the end of the training, you'll be able to:

  • Troubleshoot computers, operating systems, networks, and software using industry-standard support processes.
  • Configure user accounts, printers, devices, and workplace technology.
  • Support end users through realistic workplace scenarios before you ever take a real help desk call.
  • Prepare for your job search – building a tailored resume, practicing technical and behavioral interviews, and developing the confidence to present your skills – with guidance from dedicated career coaches.
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Group of employees seated at desk working on computers

Is This Right for You?

  • You may be successful in this training if you want to start or grow a career in IT and you:

    • Have basic computer skills and are ready for an accelerated learning experience
    • Naturally ask, "Why isn't this working?" and enjoy finding solutions
    • Are a patient problem solver who enjoys helping others
    • Can commit 35 hours weekly to instruction, labs, and career prep (plus 10–20 hours studying outside class).

What You'll Learn

  • By the end of training, you'll be able to:

    • Troubleshoot laptops, desktops, printers, mobile devices, and software issues.
    • Set up operating systems, user accounts, network connections, and basic cloud tools.
    • Diagnose problems, document issues, and follow support steps to resolve technical requests.
    • Support users and resolve software problems remotely using remote access technologies.
    • Recognize common security risks and apply steps to protect workstations and mobile devices.

How You'll Learn

Build confidence by practicing the same types of technical problems you'll encounter on the job.

  • Hands-On Training

    Every lesson begins with a real workplace scenario. Your instructor demonstrates the problem, guides you through the solution, and then you apply what you've learned in hands-on labs before solving similar challenges independently. You'll also work through hardware builds, network configurations, and system troubleshooting in a live lab environment – the same core skills tested on the CompTIA A+ certification exam.

  • Career Preparation

    Throughout the training, you'll complete practical projects, receive instructor feedback, and work one-on-one with career coaches to prepare your resume, practice interviewing, and confidently launch your job search.

Career Opportunities After Training

  • After completing the program, you'll be prepared to pursue entry-level positions such as:

    • IT Support Analyst
    • IT Technician
    • Computer Support Specialist

    In these roles, you'll help people solve technology problems by troubleshooting computers, supporting workplace software, connecting devices to networks, resolving technical support requests, and keeping organizations productive.

  • Your Career Can Grow From Here

    Many graduates begin their careers in IT Support before advancing into specialized technology fields such as IT Security Technician, System Administrator or Network and Computer Systems Administrator. IT Support builds the technical foundation that opens doors throughout the technology industry, including future paths in cybersecurity, networking, and cloud.

  • What to Expect

    • Most graduates begin in entry-level on-site or hybrid positions while gaining professional experience supporting users and workplace technology.
    • Remote entry-level IT positions do exist but are typically more competitive and may require additional experience.
    • Your first role is the beginning of your technology career – not the destination.

IT Support