Systems Support
IT Support in Pittsburgh
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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.
IT Support offers the opportunity to earn the Google IT Support Professional Certificate and the CompTIA A+ certification, equipping you with the knowledge to fill a wide range of entry-level technology jobs. Recommended starting point for learners with no previous tech work experience or coursework.
- Remote
No catch. Training and job connections at no cost to you.
Course level
Suitable for all levels ?
Schedule
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9AM - 4PM
Monday through Friday
12-15 weeks
Upcoming course dates
- TBD 2024
- Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.
While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.
While anyone may apply for this course, some technical background may be helpful.
Applicants with all levels of experience in tech are encouraged to apply.
Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.
CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.
The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.
CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.
Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
In-person learning takes place at one of our facilities across the US.
Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.
Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.
Have questions?
We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member
Tuition-Free IT Support CompTIA and Google Training in Pittsburgh
Launch your tech career learning the fundamentals through hands-on, live instructor-led instruction covering core concepts and technologies.
Free Technical Training in Only 12-15 Weeks
Learn 2 years of IT Support topics such as troubleshooting, hard drive technologies, and system administration in a fraction of the time. Our training is tuition-free to learners thanks to generous donors and partners.
Industry Recognized Certifications At No Cost
Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification and the Google IT Support Professional Certificate for free.
Professional Development & Growth Opportunities in Pittsburgh
Before connecting you with employer partners for job opportunities post-training, our Career Coaches prepare you with the tools to secure a role in the tech sector.
What jobs can I get as an IT Support graduate?
As an IT Support graduate, you will earn the Google IT Support Professional Certificate and the CompTIA A+ certification, equipping you with the knowledge to fulfill a wide range of entry-level technology jobs such as:
- Help Desk Analyst
- Desktop Support Technician
- Field Technician
$41K Average salary Per Scholas IT Support graduates make at their first job
Career Support
Direct Connections to Jobs at Employer Partners
We match IT Support graduates to jobs at employer partners with a local career coach dedicated to your success during and after the training.
If someone had told me that this was where I would be now, I would never have believed them. I have a completely different outlook on life. My future is something that I never thought it could be.
Job Search Prep
Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.
Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.
JUMP START YOUR TECH CAREER AS AN IT SUPPORT TECHNICIAN WHEREVER YOU ARE IN YOUR CAREER
Per Scholas will train you if you are new to tech or looking to advance your existing skills. As an alumni, you also gain access to tuition-free continuous upskilling to support your career growth once you're employed.
I worked 12 hours straight nearly every day, weekends included, and missed out on the lives of my friends and family. Per Scholas helped me to discover both a career path and how to have a work-life balance so that I could spend time with my loved ones.
What You'll Learn
Fundamentals of IT Support
Understand basic IT infrastructure, configuration, and managing systems and devices.
Computer Hardware and Operating Systems
Identify hardware components, disassemble and assembly. Configure device operating systems and support PC, mobile and IoT device hardware.
IT Support Practices and Technologies
Learn to troubleshoot hardware and software problems on Windows, Mac, and Linux systems, and a variety of other devices.
A Community of Support
Learners and Alums have access to a Learner Support Team with Financial Coaches and Support Managers working with them to gain financial control, achieve financial goals, and design success plans.
Learn to Think like a Tech Professional
Prepare to handle real workplace demands by challenging your understanding of course material and setting you up for professional success.
Career Advancement for Alumni
Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.
Meet Our Graduates
Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.
How to Be Considered
- Meet the Learner Profile Requirements
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You may qualify to become a Per Scholas IT Support Learner if you:
- Live within commutable distance of the Per Scholas Site
- Have basic digital literacy
- Meet the pre-training income policy guidelines
- Can attend classes full-time for the entire duration of the course
- Are aged 18 or older
- Have a High School diploma, equivalent, or higher
- Are authorized to work in the U.S.
- Can read, write and speak in English
- Are able to start a full-time job after course completion
- Ready to make an important commitment to building your future
- Complete the Multi-Step Admissions Process
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1. Submit an Eligibility Form
2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.
3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.
4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.
5. Offer Letter and Onboarding: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates. The learner onboarding process mirrors Employment Onboarding.
Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.
Frequently Asked Questions
- What kinds of jobs can I get after completing this training?
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A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.
They all fall into the general categories of IT infrastructure management and desktop support.
Infrastructure management involves keeping computer systems running smoothly and securely at all times.
Desktop support means helping other people—whether customers or employees—use computer systems and software effectively.
Starting salaries vary greatly, but the average is about $30,000 per year.
- How can the course be free? Are there hidden fees?
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Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.
The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.
- Who is CompTIA?
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The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.
The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.
- What professional certifications can I earn?
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You will prepare to earn the CompTIA A+ certification, and the Google IT Support Professional Certificate. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.
- Is there a learner pre-training income policy?
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Yes, Per Scholas learners must meet the pre-training income policy requirements. View our Learner Pre-Training Income Policy here.
- What if I don’t have a Laptop? What are the computer requirements?
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Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.
- I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?
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Depending on the campus and course, Per Scholas training is approved for people receiving unemployment, as well as other benefits that would ordinarily require them to spend time working or looking for work. If you have questions or concerns about your situation, please contact admissions.
- I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?
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Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.
- I have a disability. Can you accommodate me?
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We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an Admissions team member to discuss your specific situation and needs.
- Does Per Scholas have a Non-Discrimination policy?
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We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.