Systems Support

NextGen IT Support (AI-Powered)

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This course is currently offered in select locations. Candidates must live within eligible distance of the Per Scholas location to be eligible.

Launch Your Career in Tech - No Experience Needed

Get ready to break into the tech industry with a next generation of training. In just 15 weeks, this AI-powered program combines 10 hours per week of live instructor sessions with approximately 20 hours of personalized AI-led instruction to prepare you for CompTIA A+ certification and high-demand IT Support roles.


  • Live Instructor Sessions – 10 hours per week of interactive, hands-on instruction led by experienced IT professionals
  • AI-Powered Learning – Approximately 20 hours per week of personalized training with Azari, your AI tutor that adapts to your pace
  • Support When You Need It – Live instructor support available 9 AM–5 PM, plus 24/7 access to your AI tutor
  • Industry Certifications – Prepare for and earn the CompTIA A+ certification and Google IT Support Professional Certificate, crucial credentials that validates your skills to employers
  • Hands-on System Administration – Install, configure, and troubleshoot hardware, operating systems, and networks


  • We understand life doesn't stop while you train. If you're enrolled in a full time IT Support course, you can apply for a 0% interest loan from Ascent to help cover personal expenses during the course. Learn more in the FAQs.

  • Remote
  • Hybrid

No catch. Training and job connections at no cost to you.

Course level

Suitable for all levels ?

Get certified in

  • CompTIA A+ ?
  • Google AI Essentials
  • Google IT Support Professional Certificate ?

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

The Salesforce Administrator Certification equips you with the knowledge you need to succeed as a Salesforce Administrator.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

This certification establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. CompTIA Security+ is a globally trusted, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.

In-person learning takes place at one of our facilities across the US.

Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.

Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

No Cost IT Support CompTIA and Google Training

Launch your tech career through our dual-channel learning model—combining live instructor support with asynchronous AI-led instruction—to master system administration, IT security, and AI-powered support.


Install, configure, and troubleshoot hardware, operating systems, and networks

Learn critical IT Support topics and earn your CompTIA A+ certification — all at no cost. Our training is funded by generous donors and partners so you can focus on building your skills.


Flexible Training That Fits Your Life

10 hours per week of live instructor sessions plus self-paced AI learning. Daily engagement keeps you on track without a rigid 9-to-5 schedule.


AI-Powered Learning Experience

Learn with Azari, your personal AI tutor available 24/7. Interactive videos, guided labs, and real-time feedback help you master concepts at your own pace.

How the Training Works — and Where It Takes You

This instructional model combines AI-powered learning with live instructor support.

Live Block (10 hours/week):

  • 10 hours per week of live, interactive instruction
  • Master complex technical concepts and professional development
  • These take place daily, Monday-Friday 9:00am – 11:00am
  • Strategic coaching focused on you, not just the content
  • Project facilitation, capstone work, and applied problem-solving
  • Mentorship, accountability, and belonging

AI Block (20 hours/week):

  • Work in a personalized, AI-driven environment via the new Per Scholas AI-Native platform
  • Move at your own pace—speeding up through topics you’ve mastered and getting extra AI-powered tutoring on areas where you need more help
  • Adaptive lessons that adjust to your pace — no one gets left behind, no one gets held back
  • Virtual labs and scenario walkthroughs you can access anytime
  • Real-time assessments and instant feedback from Azari, your personal AI tutor
  • Progress tracking so you always know where you stand

Jobs You Can Land as a Graduate

You’ll earn the Google IT Support Professional Certificate, Google AI Essentials, and the CompTIA A+ certification, equipped for entry-level technology jobs such as:

  • IT Technician
  • System Administrator
  • Help Desk Analyst
  • Desktop Support Technician

To continue advancing your career, follow our IT Certification Roadmap for next steps in certifications and professional goals.

 

24/7 AI tutoring available anytime, anywhere — learn on your schedule

Career Support


JOB ATTAINMENT PREP

We match IT Support graduates to jobs at employer partners with a local career coach dedicated to your success during and after the training.

Monique Little
If someone had told me that this was where I would be now, I would never have believed them. I have a completely different outlook on life. My future is something that I never thought it could be.

Meet Monique Little


Job Search Prep

Construct a tech professional resume and practice your interviewing skills during mandatory weekly Professional Development sessions.

Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.

Meet Fabianna Rodríguez-Mercado


JUMP START YOUR TECH CAREER AS AN IT SUPPORT TECHNICIAN WHEREVER YOU ARE IN YOUR CAREER

Per Scholas will train you if you are new to tech or looking to advance your existing skills. As an alumni, you also gain access to no-cost continuous upskilling to support your career growth once you're employed.

I worked 12 hours straight nearly every day, weekends included, and missed out on the lives of my friends and family. Per Scholas helped me to discover both a career path and how to have a work-life balance so that I could spend time with my loved ones.

Meet Matt Yamarino

What You'll Learn


Enterprise Hardware & System Administration

You'll gain hands-on proficiency by installing and configuring enterprise-grade servers, networking equipment, and peripheral devices. This course emphasizes system administration fundamentals, teaching you to analyze IT systems, identify common issues, and apply advanced troubleshooting techniques to resolve problems across platforms like Windows, Linux, and macOS.


IT Service Management & Security

Learn to implement and administer IT Service Management (ITSM) processes using platforms like ServiceNow to effectively manage support tickets and workflows. You will also apply security best practices to configure and secure workstations, networks, and mobile devices, while documenting standard operating procedures for backup, recovery, and data handling.


AI-Enhanced Support & Career Readiness

Explore how AI is transforming IT support by using generative AI to create virtual troubleshooting scenarios, generate guided checklists for repairs, and enhance problem-solving. You'll also leverage AI tools to build a strong resume, develop effective job search strategies, and practice for interviews, ensuring you have the professional skills to succeed.

More Than A Technical Training


Personalized Support

Learners can access the Learner Support Team (LST). LST provides personalized support for life challenges, resources, and tools to manage stressors and strengthen financial capability. LST is here to help learners achieve their personal and financial goals.


Learning That Reflects the Workplace

Per Scholas prepares learners for career success by incorporating workplace simulation into every training. This model ensures that learners do not simply acquire technical knowledge—they also practice applying it in team-based environments that reflect the realities of professional work.


Career Advancement for Alumni

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.

Meet Your Instructors

Learn from certified teachers with years of real-world training experience. Our instructors don't just teach you what you need to know, but how to learn it.

Meet Our Graduates

Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.

Meet Kyle Gordon

How to Be Considered

Meet the Learner Profile Requirements

You may qualify to become a Per Scholas NextGen IT Support Learner if you:

  • Be a Self-Starter
  • Live within eligible distance of the Per Scholas Site
  • Have basic digital literacy
  • Meet the pre-training income policy guidelines
  • Can attend classes full-time for the entire duration of the course
  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Must be able to provide proof of valid U.S. work authorization
  • Can read, write, and speak in English
  • Able and committed to launching a tech career immediately following training
  • Ready to make an important commitment to building your future
  • Do not plan to travel outside the U.S. during the duration of the course (learners cannot participate in program activities or access materials during such travel)

Per Scholas is committed to equal opportunity in admission and employment. It is the policy of Per Scholas to provide equal opportunity for all qualified applicants, learners, and employees and to prohibit discrimination based on race, color, gender, religion, national origin, age, sexual preference, disability, or marital status. Admissions decisions will not be made based on race, color, gender, religion, national origin, age, sexual preference, disability, or marital status.

Complete the Multi-Step Admissions Process

1. Submit an Eligibility Form

2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.

3. Assessments: Each training requires either an academic assessment, tech assessment, or both. Information will be provided in detail in the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Offer Letter and Onboarding: The Admissions team will review assessment scores, completed Tech Prep Work, and interview results, and offer seats to eligible candidates. Learners are required to submit Enrollment Documentation as part of Onboarding.

Please note, this application process is very competitive, and not all applicants will be accepted for our limited slots.

Submit Enrollment Documentation, Including Tech Prep Work Information

Get a head start on your course at Per Scholas!

Required IT Support Tech Prep Work

Required Courses:

Submission Portal:

Help Resources:

Additional Optional Tech Prep Work:

Optional Tech Prep Work Upload

Most Recommended:

  • GCF Computer Basics Course (4 hours) This tech prep work tutorial will help you understand how computers work and how to use them. You will learn how to set up a computer, the difference between hardware and software, and the types of computers you can use. You will also explore operating systems, applications, the cloud, and much more.

Additional:

  • General Technology Training If you are new to computers, haven’t used them for a while, are a little unsure and uncomfortable, or just need a bit of a refresher, we have the tools to help you tackle technology at your own pace and gain the confidence you need to succeed. The course is self-paced and offered at no cost.
  • Basic Computer Skills Course The Basic Computer Skills Course is available to provide training in common computer skills that can be used in your everyday lives. Each chapter contains online modules featuring learning activities followed by a knowledge check. The course is self-paced and offered at no cost.
  • LinkedIn Learning: Working with Computers and Devices Learn about the different hardware parts that make up a computer. Explore the fundamentals of working with operating systems and applications and how to keep your computer secure. Plus, learn to work with essential productivity programs like word processors and spreadsheet tools. Follow along and learn the technical skills you need to succeed in our digital world. The course is self-paced and offered at no cost.

Engagement Score

Because this model offers more flexibility, it also requires high engagement. In lieu of our traditional attendance policy, this model measures a daily Engagement Score combining live session participation (50 pts) and AI lab completion (50 pts).


Show Up Live

Join your instructor and cohort for 10 hours of scheduled sessions each week. Your live attendance and participation make up half of your daily engagement score.


Complete Your AI Labs

Complete about 20 hours a week of independent, asynchronous work on our AI platform. Finishing your assigned daily modules makes up the other half of your engagement score.


Stay on Track

Combine your live attendance and lab completion to maintain at least a 76% weekly average. We track this single score daily so our team can provide immediate support and intervention if you start to fall behind.

Frequently Asked Questions

What is Azari?

Azari is your AI learning companion built into the platform. Available 24/7, Azari helps you understand concepts, works through problems with you, and keeps you on track throughout the program.

 

What kinds of jobs can I get after completing this training?

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.

They all fall into the general categories of IT infrastructure management and desktop support.

Infrastructure management involves keeping computer systems running smoothly and securely at all times.

Desktop support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $30,000 per year.

*Remote entry-level roles are difficult to obtain. Regardless of your learning environment, if you do not have more than two years of tech professional experience, be prepared to seek on-premise roles.

*Please note for graduates with less than two years of existing tech professional experience, while you’ll be on the path to your mid-level position, your first role after the training will generally be an entry-level tech support role in order to get the experience needed to advance into beyond entry-level positions.

How can the IT Support course be offered at no cost? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Who is CompTIA?

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

What professional certifications can I earn?

You will prepare to earn the CompTIA A+ certification, and the Google IT Support Professional Certificate. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

Does Per Scholas use AI in its courses?

By the end of 2025, every learner will complete a standardized AI module covering key concepts, prompting, and real-world applications.

Is there a learner pre-training income policy?

Yes, Per Scholas learners must meet the pre-training income policy requirements. View our Learner Pre-Training Income Policy here.

What if I don’t have a Laptop? What are the computer requirements?

Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Depending on the campus and course, Per Scholas training is approved for people receiving unemployment, as well as other benefits that would ordinarily require them to spend time working or looking for work. If you have questions or concerns about your situation, please contact admissions.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact accommodations@perscholas.org to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

Questions? Contact Us!

Have an admissions question? Ask an admissions team member

Phone: 718-991-8400

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