25 years of experience working with IT and various technologies across a range of industries. Connector of people, resources, and systems to overcome challenges and produce wonderful outcomes. Dedicated to lifelong learning in order to maintain skills and discover cutting-edge trends in technology; currently certified in CompTIA A+, Google IT Support, and Cisco Hardware, working on ServiceNow ITSM, and seeking to further deepen technical expertise. Known for clear communication, cross-functional collaboration, and a commitment to resolving issues efficiently in mission-critical environments.