Bridging the Talent Gap in Indy: The Evolution of the Bell Techlogix & Per Scholas Partnership

In the rapidly evolving tech landscape of Indianapolis, finding job-ready entry-level talent is a perennial challenge for many firms. For Bell Techlogix, a leader in managed IT services and holistic IT lifecycle management, the solution wasn’t found in traditional job boards—it was found in a revitalized partnership with Per Scholas.

While the relationship originally began when Per Scholas opened its Indianapolis campus in 2023, it reached a new level of “immediate connection” in 2024. With a fresh wave of HR leadership and a shared vision for the local workforce, the partnership was fully activated. Since then, Bell Techlogix has hired seven Per Scholas graduates into critical IT Support roles, creating a reliable pipeline of diverse, high-caliber talent.

The transition from a learner to a professional at Bell Techlogix is rigorous. Shaira Shelton, Talent Acquisition Manager, and Dayana Tellez, Talent Acquisition & Onboarding Advisor, have watched Per Scholas technologists navigate this transition with remarkable speed.

“When we’re bringing on service desk analysts from Per Scholas, they go through an intensive five-day learning and development session,” explains Shaira Shelton. “They then go onto a specific account and are trained on how that specific customer likes to be communicated with. We’ve seen technologists from Per Scholas move into deeper troubleshooting levels faster than some of the other talent  we’ve hired.”

Dayana Tellez notes that the feedback from team managers has been overwhelmingly positive: “I’ve connected with the managers these new hires report to. They’ve filled the gap, are exceeding expectations, and are hitting the marks exactly where they are needed. Per Scholas has definitely been a really good partner when it comes to diversifying our applicants and our pipeline.”

One of the most insightful parts of the partnership is Bell Techlogix’s outlook on the future of the workforce. While the industry is buzzing about AI, Shaira and Dayana argue that the “human element” is becoming more valuable, not less. They’ve moved away from the term “soft skills,” preferring to call them “Power Skills” or “Essential Skills.”

“We still need to support entry-level IT professionals. While AI can help with back-end work, we still need the human element—the problem-solving, communication, and reliability. We’re seeing those ‘Power Skills’ in the talent coming from Per Scholas,” Shaira shares.

What truly cements this partnership is that Bell Techlogix doesn’t just wait for resumes to hit their inbox; they help write the success stories. Shaira, Dayana, and the wider Bell Techlogix team are active volunteers in Per Scholas Professional Development (PD) classes. From conducting mock interviews to providing direct feedback on what the industry currently lacks, they are deeply embedded in the curriculum.

“It’s so much more rewarding than just sending over a job posting,” Shaira reflects. “Going to the graduations has been great—especially after doing mock interviews and then seeing them walk across the stage. You start to feel a sense of pride. You want to help them reach their goals.”

This feedback loop is a two-way street. When Bell Techlogix identifies a specific skill gap (referred to as “X, Y, or Z” in the field), the Per Scholas instructional team adapts.

“We’ll give feedback and say, ‘Hey, they’re missing X,’ and then the next round of candidates comes prepared with it. Having that back-and-forth is something that’s really rare,” adds Shaira.

As Bell Techlogix looks toward the future, its goal is simple: Hire more. They view Per Scholas as the first stop when a new role opens up.

By hiring graduates like Jacob Mashmeyer, who transitioned from a learner to an alumni speaker at his own graduation, Bell Techlogix is proving that the Indianapolis IT market is vibrant, diverse, and ready for the future.

“We look forward to continuing to hire and partner as we move into the rest of the year and beyond,” Shaira concludes. “We just think the world of Per Scholas, really.”