Systems Support

End User Desktop Support powered by TEKsystems

Baltimore

Close

Choose your location

This course is currently offered in select locations. Candidates must live within commutable distance of the Per Scholas location to be eligible.

Powered by TEKsystems, this course is designed to prepare you for specific job demand employers have in demand locally. The curriculum will equip you with mastery of fundamental concepts in Networking, Active Directory, ITIL, and more. This course provides the opportunity to earn the CompTIA A+ and Google IT Support Professional certifications. Recommended starting point for learners with no previous tech work experience or coursework.

We know life continues while you’re enrolled at Per Scholas. Learners enrolled in a full-time EUDS course at Per Scholas Baltimore can apply for a Zero Percent Loan from Ascent to pay for personal expenses while training with Per Scholas. Learn more in the FAQs.

Get Started

  • Hybrid

No catch. Training and job connections at no cost to you.

Offered in collaboration with:

Course level

Suitable for all levels ?

Get certified in

  • CompTIA A+ ?
  • Google IT Support Professional Certificate ?

Schedule

  • Hybrid 9AM - 4PM
    Monday through Friday
    13 weeks

  • *Start and end times may vary based on time zone (under 9-4pm)

  • M, T, TH: In-person & W,F: Remote
  • LIVE & INSTRUCTOR LED

Upcoming course dates

  • July 31st, 2025
    Application Due July 14th, 2025

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

While anyone may apply for this course, some technical background may be helpful.

Applicants with all levels of experience in tech are encouraged to apply.

The Salesforce Administrator Certification equips you with the knowledge you need to succeed as a Salesforce Administrator.

Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

In-person learning takes place at one of our facilities across the US.

Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.

Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.

?

Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Tuition-Free End User Desktop Support CompTIA and Google IT Support Training

Begin your technology career with live instructor-led, hands-on instruction covering the core concepts and technologies you need to land entry-level tech support roles.


Industry Recognized Certifications At No Cost

Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ and Google IT Support Professional certifications for free.


Free Technical Training in Only 13 Weeks

Learn 2 years of End User Desktop Support topics such as troubleshooting, hard drive technologies, and system administration in a fraction of the time.


Professional Development Growth Opportunities

Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.

What jobs can I get as an End User Desktop Support graduate?

As an End User Desktop Support graduate, you will earn the CompTIA A+ and Google IT Support Professional certifications, equipping you with the knowledge to fulfill a wide range of entry-level technology jobs such as:

  • IT Technician
  • System Administrator
  • IT Security Analyst

*Remote entry-level roles are difficult to obtain. Regardless of your learning environment, if you do not have more than two years of tech professional experience, be prepared to seek on-premise roles.

*Please note for graduates with less than two years of existing tech professional experience, while you’ll be on the path to your mid-level position, your first role after the training will generally be an entry-level tech support role in order to get the experience needed to advance into beyond entry-level positions.

3X On average, Per Scholas graduates earn three times their pre-training wage

Build your Tech Portfolio and Network


Grow your Tech Career Wherever you are!

Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.

Zobaria at podium
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.

Meet Zobaria Ashraf


JOB ATTAINMENT PREP

Construct a tech professional resume and practice your interviewing skills during mandatory weekly Professional Development sessions.

Learn more about our partnership with:


JOB ATTAINMENT ASSISTANCE

Graduates will receive job attainment assistance to identify career opportunities leveraging their new and existing skills. If our primary corporate partner for this course doesn't work out, Per Scholas staff will continue to provide direct job connections with other employer partners.

Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.

Meet Fabianna Rodríguez-Mercado

What You'll Learn


Fundamentals of End User Desktop Support

Analyze various IT systems and configurations, identify common issues, and apply appropriate troubleshooting techniques to resolve hardware, network, and software problems across different platforms (e.g., Windows, Linux, MacOS).


Understanding platforms like ServiceNow

Administer ITSM processes using platforms like ServiceNow to effectively manage IT support tickets and implement IT service management frameworks.


Deeping experience with Data Handling

Implement standard operating procedures, including backup and recovery processes, remote access technologies, and data handling best practices, while documenting these procedures in accordance with industry standards.

More Than a Technical Training


Personalized Support

Learners can access the Learner Support Team (LST). LST provides personalized support for life challenges, resources, and tools to manage stressors and strengthen financial capability. LST is here to help learners achieve their personal and financial goals.


Learn to Think like a Tech Professional

Prepare to handle real workplace demands by challenging your understanding of course material and setting you up for professional success.


Career Advancement for Alumni

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.

Meet Your Instructors

Learn from certified teachers with years of real-world training experience. Our instructors don't just teach you what you need to know, but how to learn it.

Veronica Vergara, Per Scholas graduate, and her headshot.

Meet Our Graduates

What I think makes up a well-rounded employee is both soft skills and technical skills, and I think Per Scholas has really developed a great way to round those out.

Meet Veronica Vergara

How to Be Considered

Meet the Learner Profile Requirements

You may qualify to become a Per Scholas End User Desktop Support Learner if you:

  • Live within eligible distance of the Per Scholas Site
  • Have basic digital literacy
  • Meet the pre-training income policy guidelines
  • Can attend classes full-time for the entire duration of the course
  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Must be able to provide proof of valid U.S. work authorization
  • Can read, write, and speak in English
  • Are able to start a full-time job after course completion
  • Ready to make an important commitment to building your future
  • Do not plan to travel outside the U.S. during the duration of the course (learners cannot participate in program activities or access materials during such travel)
Complete the Multi-Step Admissions Process

1. Submit an Eligibility Form

2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.

3. Assessments: Each training requires either an academic assessment, tech assessment, or both. Information will be provided in detail in the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Offer Letter and Onboarding: The Admissions team will review assessment scores, completed Pre-Work, and interview results and offer seats to eligible candidates. Learners are required to submit Enrollment Documentation as part of Onboarding.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations including remote and in-person roles.

They all fall into the general categories of IT support management and end-user services.

IT support involves keeping computer systems running smoothly and securely at all times.

End-user support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $35,000 per year.

Other possible positions include: Imaging Technician, Imaging Clerk, IS Support Analyst, IT Analyst, AV Technician, IT Asset Specialist, Application Support Technician, IT Support Specialist, End-User Computing Technician, Data Support Technician, and Associate Network Engineer

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Who is CompTIA?

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

Is there a learner pre-training income policy?

Yes, Per Scholas learners must meet the pre-training income policy requirements. View our Learner Pre-Training Income Policy here.

Does Per Scholas provide personal expense financing?

We know life continues while you’re enrolled at Per Scholas. That’s why we’re teaming up with Ascent, a trusted partner of Per Scholas, to provide full-time IT Support and End User Desktop Support learners at select campuses to apply for a Zero Percent Loan.

Per Scholas IT Support/End User Desktop Support learners across various campuses –  have the opportunity to apply for a Zero Percent Loan from Ascent in the amount of $3,000. Onboarding learners can apply 60 days from the start date through to the end of the 2nd week of the course.

Once approved, learners will receive three $1,000 cash disbursements – through Steady, an easy-to-use application that will be the payment platform.

Learners will not be charged any interest, late fees, or origination fees on their loan, ever. Repayment does not begin until at least 3 months after graduation and only when learners land a job earning the equivalent of at least $40,000 a year. Once repayment begins, monthly payments are low and fixed – $83.33 for 36 months. 

Please note: Admission to Per Scholas is not contingent on applying for a Zero Percent Loan from Ascent. 

Learn more about the opportunity on Ascent’s website.

What professional certifications can I earn?

You will prepare to earn the CompTIA A+ and Google IT Support Professional certifications. As a Per Scholas graduate, you may have access to advanced certifications as well, like the Security+ certification and others.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Depending on the campus and course, Per Scholas training is approved for people receiving unemployment, as well as other benefits that would ordinarily require them to spend time working or looking for work. If you have questions or concerns about your situation, please contact admissions.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact [email protected] to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

Questions? Contact Us!

Have an admissions question? Ask an admissions team member

Phone: 718-991-8400

Close

Choose a location for
Your Course

This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.