Systems Support
AI-Enabled IT Support Training In San Francisco Bay
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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.
Launch Your Career in Tech - No Experience Needed
Get ready to break into the tech industry with the skills top employers are looking for. In just 15 weeks, this immersive, AI-Enabled IT Support course will prepare you for high-demand IT Support roles by covering:
- Hands-on System Administration – Install, configure, and manage enterprise IT environments, with a focus on supporting Windows server infrastructures and key networking devices
- IT Service Management (ITSM) – Learn to manage IT support tickets and implement service management frameworks using industry-standard platforms like ServiceNow
- AI-Powered Troubleshooting – Use cutting-edge AI tools to enhance support workflows, simulate complex IT issues, and accelerate problem-solving for hardware, software, and network issues
- Industry Certifications – Prepare for and earn the CompTIA A+ certification and Google IT Support Professional Certificate, crucial credentials that validates your skills to employers
- Remote
- Hybrid
No catch. Training and job connections at no cost to you.
Offered in collaboration with:
Course level
Suitable for all levels ?
Schedule
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9AM - 4PM
Monday through Friday
15 weeks -
*Start and end times may vary based on time zone (under 9-4pm) - LIVE & INSTRUCTOR LED
Upcoming course dates
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May 26th, 2026
Application Due May 11th, 2026 - June 2026
- Fall 2026
Applicants with all levels of experience in tech are encouraged to apply.
While anyone may apply for this course, some technical background may be helpful.
While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.
Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.
The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.
CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.
Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.
This certification establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. CompTIA Security+ is a globally trusted, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.
The Salesforce Administrator Certification equips you with the knowledge you need to succeed as a Salesforce Administrator.
In-person learning takes place at one of our facilities across the US.
Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.
Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.
Have questions?
We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member
No Cost IT Support CompTIA and Google Training in San Francisco Bay
Launch your tech career with hands-on, live instructor-led instruction covering core concepts in system administration, IT security, and AI-powered support.
No Cost Technical Training in Only 15 Weeks
Learn critical IT Support topics such as troubleshooting Windows servers, hard drive technologies, and IT service management in a fraction of the time. Our training is offered at no cost to learners thanks to generous donors and partners.
Industry Recognized Certifications At No Cost
Unlock your career potential and showcase your job readiness to employers by preparing for and earning the CompTIA A+ certification and Google IT Support Professional Certificate at no cost.
What jobs can I get as a graduate?
As an IT Support graduate, you will earn the Google IT Support Professional Certificate and the CompTIA A+ certification, equipped with the knowledge to fulfill a wide range of entry-level technology jobs such as:
- IT Technician
- System Administrator
- Help Desk Analyst
- Desktop Support Technician
To continue advancing your career, consider following our IT Certification Roadmap, which can guide you through the next steps in achieving further certifications and reaching your professional goals.
*Remote entry-level roles are difficult to obtain. Regardless of your learning environment, if you do not have more than two years of tech professional experience, be prepared to seek on-premise roles.
*Please note that for graduates with less than two years of existing tech professional experience, while you’ll be on the path to your mid-level position, your first role after the training will generally be an entry-level tech support role in order to get the experience needed to advance beyond entry-level positions.
What You'll Learn
Enterprise Hardware & System Administration
You'll gain hands-on proficiency by installing and configuring enterprise-grade servers, networking equipment, and peripheral devices. This course emphasizes system administration fundamentals, teaching you to analyze IT systems, identify common issues, and apply advanced troubleshooting techniques to resolve problems across platforms like Windows, Linux, and macOS.
IT Service Management & Security
Learn to implement and administer IT Service Management (ITSM) processes using platforms like ServiceNow to effectively manage support tickets and workflows. You will also apply security best practices to configure and secure workstations, networks, and mobile devices, while documenting standard operating procedures for backup, recovery, and data handling.
AI-Enhanced Support & Career Readiness
Explore how AI is transforming IT support by using generative AI to create virtual troubleshooting scenarios, generate guided checklists for repairs, and enhance problem-solving. You'll also leverage AI tools to build a strong resume, develop effective job search strategies, and practice for interviews, ensuring you have the professional skills to succeed.