Systems Support
IT Support In Baltimore
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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.
IT Support offers the opportunity to earn the Google IT Support Professional Certificate and the CompTIA A+ certification, equipping you with the knowledge to fill a wide range of entry-level technology jobs.
- Remote
- Hybrid
No cost, no catch. Tuition-Free training and job connections.
Course level
Suitable for all levels ?
Schedule
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9AM - 4PM
Monday through Friday
12-15 weeks
Upcoming course dates
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May 30th, 2023
Application Due May 8th, 2023 - Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.
Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.
CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.
The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.
Applicants with all levels of experience in tech are encouraged to apply.
CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.
While anyone may apply for this course, some technical background may be helpful.
While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.
Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.
In-person learning takes place at one of our facilities across the US.
Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.
Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.
Have questions?
We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member
Tuition-Free IT Support CompTIA and Google Training in Baltimore
Begin your IT Support career learning the fundamentals through hands-on instruction covering core concepts and technologies.
Industry Recognized Certifications At No Cost
Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification and the Google IT Support Professional Certificate for free.
Free Technical Training in Only 12-15 Weeks
Learn 2 years of IT Support topics such as troubleshooting, hard drive technologies, and system administration in a fraction of the time.
Professional Development Growth Opportunities
Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.
What jobs can I get as an IT Support graduate?
As an IT Support graduate, you will earn the Google IT Support Professional Certificate and the CompTIA A+ certification, equipping you with the knowledge to fulfill a wide range of entry-level technology jobs such as:
- Help Desk Analyst
- Desktop Support Technician
- Field Technician
$41K Average salary Per Scholas IT Support graduates make at their first job
Strengthen your Tech Professional Profile
Start your Tech Career Wherever you are
Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.
I worked 12 hours straight nearly every day, weekends included, and missed out on the lives of my friends and family. Per Scholas helped me to discover both a career path and how to have a work-life balance so that I could spend time with my loved ones.
Build Your IT Professional Network
Meet and network with working IT professionals and visit employer sites to see their operations firsthand.
Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.
Direct Connections to Jobs at Employer Partners
We match graduates to employers for tech roles across industries and provide career coaching throughout the process.
If someone had told me that this was where I would be now, I would never have believed them. I have a completely different outlook on life. My future is something that I never thought it could be.
What You'll Learn From IT Courses
Fundamentals of IT Support
Understand basic IT infrastructure, configuration, and managing systems and devices.
Computer Hardware and Operating Systems
Identify hardware components, disassemble and assembly. Configure device operating systems and support PC, mobile and IoT device hardware.
IT Support Practices and Technologies
Learn to troubleshoot hardware and software problems on Windows, Mac, and Linux systems, and a variety of other devices.
Learn How to Think Like An IT Professional
Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.
Participate in Hands-on Labs
To provide an innovative, hands-on learning experience, Per Scholas provides learners with a tech kit based on their training track and delivery model, whether in person or remote. These kits are designed to enhance the learning experience and will be utilized in labs throughout the course.
Professional Training with Employer Partners In Baltimore
Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.
Meet Our Graduates
Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.
IT Training Application Details
- Eligibility Requirements
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Admission to Per Scholas is needs-based. You may qualify if you:
- Are aged 18 or older
- Have a High School diploma, equivalent, or higher
- Are authorized to work in the U.S.
- Live Baltimore region
- Can read, write and speak in English
- Can attend classes full-time for the entire duration of the course
- Are able to start a full-time job after course completion
- Are ready to make an important commitment to building your future
- Ready to Apply?
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Apply to Per Scholas by completing our online application. Once you have submitted an application, our Recruitment and Admissions team will follow-up directly and support your application and interview process.
Learner Resources
Technical and career development resources available at no additional cost to help you develop the skills you need for the job you want.
Baltimore Campus
In-Person courses offer each trainee their own lab-based computer workstation for the entire course with breakout spaces to socialize and study.
A Community of Support
Build Personal and Financial Wellness by partnering with our Learner Support Team. Learners and Alums work with Financial Coaches to gain financial control and chart a path to achieve financial goals, and their Learner Support Managers to design success plans to achieve personal goals and support personal wellness.
Alumni Advancement
Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.
Frequently Asked Questions
- What kinds of jobs can I get after completing this training?
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A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.
They all fall into the general categories of IT infrastructure management and desktop support.
Infrastructure management involves keeping computer systems running smoothly and securely at all times.
Desktop support means helping other people—whether customers or employees—use computer systems and software effectively.
Starting salaries vary greatly, but the average is about $30,000 per year.
- How can the course be free? Are there hidden fees?
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Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.
The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.
- Who is CompTIA?
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The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.
The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.
- What professional certifications can I earn?
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You will prepare to earn the CompTIA A+ certification, and the Google IT Support Professional Certificate. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.
- What if I don’t have a Laptop? What are the computer requirements?
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Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.
- I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?
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Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.
- I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?
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Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.
- I have a disability. Can you accommodate me?
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We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an Admissions team member to discuss your specific situation and needs.
- Does Per Scholas have a Non-Discrimination policy?
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We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.