Systems Support

IT Support Training in Indianapolis

Indianapolis

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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.

IT Support offers the opportunity to earn the Google IT Support Professional Certificate and the CompTIA A+ certification, equipping you with the knowledge to fill a wide range of entry-level technology jobs.

Get Started

  • In-Person

No cost, no catch. Tuition-Free training and job connections.

Course level

Suitable for all levels ?

Get certified in

  • CompTIA A+ ?
  • Google IT Support Professional Certificate ?

Schedule

  • In-Person 9AM - 4PM
    Monday through Friday
    12-15 weeks

Upcoming course dates

  • March 13th, 2023
    Application Due February 27th, 2023
  • June 2023
  • Winter 2023
  • Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.

Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

Applicants with all levels of experience in tech are encouraged to apply.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

In-person learning takes place at one of our facilities across the US.

Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.

Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Tuition-Free IT Support CompTIA and Google Training in Indianapolis

Begin your IT Support career learning the fundamentals through hands-on instruction covering core concepts and technologies.


Industry Recognized Certifications At No Cost

Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification and the Google IT Support Professional Certificate for free.


Free Technical Training in Only 12-15 Weeks

Learn 2 years of IT Support topics such as troubleshooting, hard drive technologies, and system administration in a fraction of the time.


Professional Development Growth Opportunities

Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.

What IT Support jobs can I get as a graduate?

As an IT Support graduate, you will earn the Google IT Support Professional Certificate and the CompTIA A+ and certification, equipped with the knowledge to fulfill a wide range of entry-level technology jobs such as:

  • Infrastructure Management
  • Desktop Support
  • Driver Technician

$30K Average salary Per Scholas IT Support graduates make at their first job

Strengthen your Tech Professional Profile


Start your Tech Support Career Wherever you are!

Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.

I worked 12 hours straight nearly every day, weekends included, and missed out on the lives of my friends and family. Per Scholas helped me to discover both a career path and how to have a work-life balance so that I could spend time with my loved ones.

Meet Matt Yamarino


Build Your IT Professional Network

Meet and network with working IT professionals and visit employer sites to see their operations firsthand.

Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.

Meet Fabianna Rodriguez Mercado


Direct Connections to Technical Support Jobs at Employer Partners in Indianapolis

We match graduates to employers for tech roles across industries and provide career coaching throughout the process.

Monique Little
If someone had told me that this was where I would be now, I would never have believed them. I have a completely different outlook on life. My future is something that I never thought it could be.

Meet Monique Little

What You'll Learn From IT Courses


Fundamentals of IT Support

Understand basic IT infrastructure, configuration, and managing systems and devices.


Computer Hardware and Operating Systems

Identify hardware components, disassemble and assembly. Configure device operating systems and support PC, mobile and IoT device hardware.


IT Support Practices and Technologies

Learn to troubleshoot hardware and software problems on Windows, Mac, and Linux systems, and a variety of other devices.

Curriculum

The technical training and career development skills you need

Hardware and Operational Procedures

 

Get to know the components that make up a computer and do a deep dive into Microprocessors. You will take a computer apart and put it back together!

Hardware and Troubleshooting

Continue exploring computer hardware this week: Ram, Bios, Motherboards and Power Supplies.

Operating Systems (Windows)

Explore the Windows operating system. Work with users, groups and permissions. Learn how to maintain and optimize the operating system. Work with the Command-Line Interface.

Operating Systems (Windows Troubleshooting) and Linux/Mac Virtualization

Troubleshoot common operating system issues. Explore virtualization and work with other operating systems by leveraging virtualization.

Networks

Learn about the various networks. Local Area Networks, Wireless Networks, The Internet, and the Portable Devices that run on these networks.

Mobile Devices and Printers

Understand how mobile devices operate and how to care for them. Identify and work with various printers.

Security

Explore concepts that involve computer and network security.

Time Management and Perseverance

Guest speaker on job search strategies. Time management practices. How to properly prepare for an interview. Includes peer-to-peer mock interviews.

Perseverance in job search and on the job. Site visit to a networking event OR video documentation of personal pitch.

Customer Service and Balance

The importance of customer service. How to develop excellent customer service skills. Includes peer-to-peer pitch practice.

How to balance customer and business needs, work with dissatisfied customers and handle complaints. How to negotiate and accept an offer. How to prepare for success in the first day, week, month, and year on the job, including practices for long-term career success.

 

Prepare For and Practice Mock Interviews

In-class time to finalize job search toolkit and launch job search. Prepare for mock interviews, practice personal pitch.

Discuss fears associated with interviewing. Participate in three mock interviews with professional volunteers with debrief of performance and improvement goal-setting. Includes review of steps to properly follow up after an interview.

Curriculum

The technical training and career development skills you need

View

Sample Schedule

  • Morning lecture and hands-on learning activities
  • Quiz
  • Break for lunch
  • Participate in hands-on labs and collaborate with classmates

Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.


Participate in Hands-on Labs

To provide an innovative, hands-on learning experience, Per Scholas provides learners with a tech kit based on their training track and delivery model, whether in person or remote. These kits are designed to enhance the learning experience and will be utilized in labs throughout the course.


Professional Training with Employer Partners in Indianapolis

Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.

Meet Our Graduates

Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.

Meet Kyle Gordon

IT Training Application Details

Eligibility Requirements

Admission to Per Scholas is needs-based. You may qualify if you:

  • Ages 18 and older
  • High school diploma or equivalent
  • U.S. citizen or authorized to work in the U.S.
  • You live in or near one of the cities in which we operate
  • You can read, write and speak in English
  • You can attend classes full-time for the entire duration of the course
  • Unemployed or underemployed
  • You are ready to make an important commitment to building your future
Ready to Apply?

Apply to Per Scholas by completing our online application. Once you have submitted an application, our Recruitment and Admissions team will follow-up directly and support your application and interview process virtually.

Learner Resources

Technical and career development resources available at no additional cost to help you develop the skills you need for the job you want.


Indianapolis Campus

In-Person courses offer each trainee their own lab-based computer workstation for the entire course with breakout spaces to socialize and study.


A Community of Support

Build Personal and Financial Wellness by partnering with our Learner Support Team. Learners and Alums work with Financial Coaches to gain financial control and chart a path to achieve financial goals, and their Learner Support Managers to design success plans to achieve personal goals and support personal wellness.


Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.

They all fall into the general categories of IT infrastructure management and desktop support.

Infrastructure management involves keeping computer systems running smoothly and securely at all times.

Desktop support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $30,000 per year.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Who is CompTIA?

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

What professional certifications can I earn?

You will prepare to earn the CompTIA A+ certification, and the Google IT Support Professional Certificate. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

What if I don’t have a Laptop? What are the computer requirements?

Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an Admissions team member to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.