Information Technology (IT)

IT Support

Phoenix

Close

Choose your location

This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.

IT Support offers the opportunity to earn the Google IT Support Professional Certificate and the CompTIA A+ certification, equipping you with the knowledge to fill a wide range of entry-level technology jobs.

Get Started

  • In-Person

No cost, no catch. Tuition-Free training and job connections.

End User Desktop Support Grad

Course level

Suitable for all levels ?

Get certified in

  • CompTIA A+ ?
  • Google IT Support Professional Certificate ?

Schedule

  • In-Person 9AM - 4PM
    Monday through Friday
    12 weeks

Upcoming course dates

  • July 5th, 2022
    Application Due June 20th, 2022
  • October 2022
  • Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

This certification establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. CompTIA Security+ is a globally trusted, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.

As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.

This is the hybrid course tooltip lorem ipsum dolor sit amet, consectetur adipiscing.

?

Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Tuition-Free IT Support CompTIA and Google Training

Begin your IT Support career learning the fundamentals through hands-on instruction covering core concepts and technologies.


Industry Recognized Certifications At No Cost

Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification and the Google IT Support Professional Certificate for free.


Free Technical Training in Only 12-15 Weeks

Learn 2 years of IT Support topics such as troubleshooting, hard drive technologies, and system administration in a fraction of a time.


Professional Development Growth Opportunities

Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.

What jobs can I get as an IT Support graduate?

As an IT Support graduate, you will earn the Google IT Support Professional Certificate and the CompTIA A+ and certification, equipped with the knowledge to fulfill a wide range of entry-level technology jobs such as:

  • Infrastructure Management
  • Desktop Support
  • Driver Technician

$30K Average salary Per Scholas IT Support graduates make at their first job

Strengthen your Tech Professional Profile


Start your Tech Career Wherever you are

Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.

I worked 12 hours straight nearly every day, weekends included, and missed out on the lives of my friends and family. Per Scholas helped me to discover both a career path and how to have a work-life balance so that I could spend time with my loved ones.

Meet Matt Yamarino


Build Your IT Professional Network

Meet and network with working IT professionals and visit employer sites to see their operations firsthand.

Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.

Meet Fabianna Rodriguez Mercado


Direct Job Placement Support

We match graduates to employers for tech roles across industries and provide career coaching throughout the process.

Monique Little
If someone had told me that this was where I would be now, I would never have believed them. I have a completely different outlook on life. My future is something that I never thought it could be.

Meet Monique Little

What You'll Learn


Fundamentals of IT Support

Understand basic IT infrastructure, configuration, and managing systems and devices.


Computer Hardware and Operating Systems

Identify hardware components, disassemble and assembly. Configure device operating systems and support PC, mobile and IoT device hardware.


IT Support Practices and Technologies

Learn to troubleshoot hardware and software problems on Windows, Mac, and Linux systems, and a variety of other devices.

Curriculum

The technical training and career development skills you need

Hardware and Operational Procedures

 

Get to know the components that make up a computer and do a deep dive into Microprocessors. You will take a computer apart and put it back together!

Hardware and Troubleshooting

Continue exploring computer hardware this week: Ram, Bios, Motherboards and Power Supplies.

Operating Systems (Windows)

Explore the Windows operating system. Work with users, groups and permissions. Learn how to maintain and optimize the operating system. Work with the Command-Line Interface.

Operating Systems (Windows Troubleshooting) and Linux/Mac Virtualization

Troubleshoot common operating system issues. Explore virtualization and work with other operating systems by leveraging virtualization.

Networks

Learn about the various networks. Local Area Networks, Wireless Networks, The Internet, and the Portable Devices that run on these networks.

Mobile Devices and Printers

Understand how mobile devices operate and how to care for them. Identify and work with various printers.

Security

Explore concepts that involve computer and network security.

Time Management and Perseverance

Guest speaker on job search strategies. Time management practices. How to properly prepare for an interview. Includes peer-to-peer mock interviews.

Perseverance in job search and on the job. Site visit to a networking event OR video documentation of personal pitch.

Customer Service and Balance

The importance of customer service. How to develop excellent customer service skills. Includes peer-to-peer pitch practice.

How to balance customer and business needs, work with dissatisfied customers and handle complaints. How to negotiate and accept an offer. How to prepare for success in the first day, week, month, and year on the job, including practices for long-term career success.

 

Prepare For and Practice Mock Interviews

In-class time to finalize job search toolkit and launch job search. Prepare for mock interviews, practice personal pitch.

Discuss fears associated with interviewing. Participate in three mock interviews with professional volunteers with debrief of performance and improvement goal-setting. Includes review of steps to properly follow up after an interview.

Curriculum

The technical training and career development skills you need

View

Sample Schedule

  • Morning lecture and hands-on learning activities
  • Quiz
  • Break for lunch
  • Participate in hands-on labs and collaborate with classmates

Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.


Participate in Hands-on Labs

To provide an innovative, hands-on learning experience, Per Scholas provides learners with a tech kit based on their training track and delivery model, whether in person or remote. These kits are designed to enhance the learning experience and will be utilized in labs throughout the course.


Professional Training with Employer Partners

Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.

Meet Our Graduates

Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.

Meet Kyle Gordon

Application Details

Learner Profile

You may qualify to become a Per Scholas IT Support Learner if you:

  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Are authorized to work in the U.S.
  • Live within commutable distance of the advertised Per Scholas Site
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Are able to start a full-time job after course completion
  • Are ready to make an important commitment to building your future
  • Are fully vaccinated In-person courses only
Admissions Process

1. Submit an Eligibility Form

2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Background Check: Per Scholas believes technology can create opportunities and is committed to ensuring applicants are set up to succeed beyond the training program. Using a fair and efficient platform through Checkr, applicants will receive a secure link, provide the necessary virtual consents and complete the required screening information. Background check results will be provided to both the applicant and Per Scholas.

6. Offer Letter and Onboarding: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates. The learner onboarding process mirrors Employment Onboarding.

 

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

More than a Technical Training

Additional professional development and support included to help you develop the skills you need for the job you want now and in the future.


Modern Facilities

In-Person courses offer each trainee their own lab-based computer workstation for the entire course. Breakout spaces to socialize and study are also available with strict safety protocols like social distancing, mask policies and air purification systems.


A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success. Learner support resources such as financial coaching, case management, and emergency financial support resources are offered to all learners.


Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.

They all fall into the general categories of IT infrastructure management and desktop support.

Infrastructure management involves keeping computer systems running smoothly and securely at all times.

Desktop support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $30,000 per year.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Who is CompTIA?

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

What professional certifications can I earn?

You will prepare to earn the CompTIA A+ certification, and the Google IT Support Professional Certificate. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

What are the safety measures for in-person learning during the COVID-19 pandemic?

In 2020, Per Scholas safely transitioned all of our learners to a remote instruction and learning environment. You can read about our transition to virtual instruction here.

 

In 2021, as local situations allowed, we began to transition select courses back on-site for in-person learning, following safety protocols that include but are not limited to:

  • All learners and staff complete confidential wellness screenings prior to arrival daily. 
  • Temperature screening at entry. Mandatory mask policies.
  • Reduced class sizes to accommodate for social distancing.
  • Disposal PPE and sanitation items available to all campuses.
  • Regular professional cleaning of campuses.
  • Air purification systems to assist with airflow.

 

In 2022, we will be adopting a new vaccination policy that requires all staff and in-person learners to be fully vaccinated, pursuant to local, state, and federal guidelines. Per Scholas will continue to offer fully remote courses for individuals who prefer this learning environment or who are unvaccinated.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an Admissions team member to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

Close


Your Course

This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.

Close


Per Scholas Named 2021 Nicholas Kristof Holiday Impact Prize Honoree

Per Scholas is proud to be among this year’s honorees for Nicholas Kristof’s Holiday Impact Prize. Additionally, donations will be matched dollar for dollar, up to $2.0M, thanks to generous individuals from Jane Street.

For questions about making a donation, or if you require assistance, please do not hesitate to reach out.

Email: [email protected]

 Phone: (718) 536-2681

DONATE TO PER SCHOLAS TODAY