Systems Support

End User Desktop Support

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This course is currently offered in select locations. Candidates must live within commutable distance of the Per Scholas location to be eligible.

Desktop Support offers the opportunity to earn the CompTIA A+ certification, equipping you with the knowledge to fill a wide range of entry-level technology jobs.

  • Hybrid

No catch. Training and job connections at no cost to you.

Course level

Suitable for all levels ?

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  • CompTIA A+ ?

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

While anyone may apply for this course, some technical background may be helpful.

Applicants with all levels of experience in tech are encouraged to apply.

The Salesforce Administrator Certification equips you with the knowledge you need to succeed as a Salesforce Administrator.

Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

In-person learning takes place at one of our facilities across the US.

Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.

Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Tuition-Free End User Desktop Support CompTIA Training

Begin your technology career with live instructor-led, hands-on instruction covering the core concepts and technologies you need to land entry-level tech support roles.


Industry Recognized Certifications At No Cost

Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification at no cost to you.


Free Technical Training in Only 12 Weeks

Learn 2 years of Desktop Support topics such as troubleshooting, hard drive technologies, and system administration in a fraction of the time.


Professional Development Growth Opportunities

Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.

What jobs can I get as an Desktop Support graduate?

As a Desktop Support graduate, you will earn the CompTIA A+ certification, equipping you with the knowledge to fulfill a wide range of entry-level technology jobs such as:

  • Field Technician
  • Desktop Support Technician/Analyst/Admin
  • IT Technician
  • Service Desk
  • Helpdesk Tier (1,2,3)
  • PC Technician
  • Deployment Technician

3X On average, Per Scholas graduates earn three times their pre-training wage

Build your Tech Portfolio and Network


Grow your Tech Career Wherever you are!

Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.

Zobaria at podium
Within a few months, I changed from a person with the least-desired skills to one of the most sought-after employees. I have become someone my kids can look up to.

Meet Zobaria Ashraf


JOB ATTAINMENT PREP

Construct a tech professional resume and practice your interviewing skills during mandatory weekly Professional Development sessions.

Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.

Meet Fabianna Rodríguez-Mercado


JOB ATTAINMENT ASSISTANCE

We match graduates to employers for tech roles across industries and provide career coaching throughout the process.

I worked 12 hours straight nearly every day, weekends included, and missed out on the lives of my friends and family. Per Scholas helped me to discover both a career path and how to have a work-life balance so that I could spend time with my loved ones.

Meet Matt Yamarino

What You'll Learn


Fundamentals of End User Desktop Support

Understand IT infrastructure, installing and troubleshooting operating systems, and fundamentals of networking.


Skills Customized for the Job Market

Get immersed in the specific skills post-training roles are asking for like Active Directory, Image Deployment, ITIL with ServiceNow, Office 365, and more.


Get Focused CompTIA A+ Training

We'll prepare you for the CompTIA A+ certification which we pay for you to take. All materials, textbooks and exam vouchers are covered by Per Scholas.

Curriculum

The technical training and professional development skills you need

Curriculum Deep-Dive

This entry-level job-training covers a variety of topics over 12-weeks. The first 8-weeks will focus on preparing you for the CompTIA A+ certification exams, which students will take during week 9. Topics will include how to assemble, refurbish, upgrade, configure and troubleshoot personal computers. Additionally curriculum during this time will cover the installation of multiple operating systems (OS), installation of drivers, navigation, management, performance optimization, data management, and security and troubleshooting OS related problems. Preventive maintenance of printers, laptops, and mobile devices as well as fundamentals of networking will also be discussed.

In the last 3 weeks, students are immersed in the following additional modules customized to meet specific job demand.

Networks Fundamentals

To properly maintain simple to humongous and complicated networks in the workplace, students will learn the fundamentals of networking. They will learn various types of devices and technologies that are used to create networks, as well as how they work together and how to troubleshoot networking issues.

Active Directory

Students will establish user accounts based on roles and responsibilities, assign appropriate permissions based on users roles, create Home directories, and create directories for shared data with access to Server 2016 ISO files on a virtual machine.

Image Deployment

Students will reimage computers/hard drives in accordance with customer standards, provided with an existing image preconfigured with a users’ roles and responsibilities.

ITIL with ServiceNOW

Students will understand service transition, and service operation. Students will be introduced to ServiceNOW and practice incident management. Students will practice problem management with the ITSM process based on the L0, L1, L2 assignments.

Introduction to Office 365

Students will be introduced to the main capabilities and functionality of Office 365.

Curriculum

The technical training and professional development skills you need

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More Than A Technical Training


A Community of Support

Learners and Alums have access to a Learner Support Team with Financial Coaches and Support Managers working with them to gain financial control, achieve financial goals, and design success plans.


Learn to Think like a Tech Professional

Prepare to handle real workplace demands by challenging your understanding of course material and setting you up for professional success.


Career Advancement for Alumni

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.

Meet Your Instructors

Learn from certified teachers with years of real-world training experience. Our instructors don't just teach you what you need to know, but how to learn it.

Meet Our Graduates

Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.

Meet Kyle Gordon

How to Be Considered

Meet the Learner Profile Requirements

You may qualify to become a Per Scholas Learner if you:

  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Are authorized to work in the U.S.
  • Live within commutable distance of the advertised Per Scholas Site
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Are able to start a full-time job after course completion
  • Are ready to make an important commitment to building your future
  • Meet the pre-training income policy guidelines

*Women, unemployed, underemployed and U.S. Veterans strongly encouraged to apply

Complete the Multi-Step Admissions Process

1. Submit an Eligibility Form

2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Offer Letter and Onboarding: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates. The learner onboarding process mirrors Employment Onboarding.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

More than a Technical Training

Additional professional development and support included to help you develop the skills you need for the job you want now and in the future.


Modern Facilities

In-Person courses offer each trainee their own lab-based computer workstation for the entire course with breakout spaces to socialize and study.


A Community of Support

Build Personal and Financial Wellness by partnering with our Learner Support Team. Learners and Alums work with Financial Coaches to gain financial control and chart a path to achieve financial goals, and their Learner Support Managers to design success plans to achieve personal goals and support personal wellness.


Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.

They all fall into the general categories of IT infrastructure management and desktop support.

Infrastructure management involves keeping computer systems running smoothly and securely at all times.

Desktop support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $30,000 per year.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Who is CompTIA?

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

Is there a learner pre-training income policy?

Yes, Per Scholas learners must meet the pre-training income policy requirements. View our Learner Pre-Training Income Policy here.

What professional certifications can I earn?

You will prepare to earn the CompTIA A+ and Google IT Support Professional certifications. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

What if I don’t have a Laptop? What are the computer requirements?

Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Depending on the campus and course, Per Scholas training is approved for people receiving unemployment, as well as other benefits that would ordinarily require them to spend time working or looking for work. If you have questions or concerns about your situation, please contact admissions.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an Admissions team member to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.