Information Technology (IT)

Desktop Support in Orlando

Orlando

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This course is only offered at select Per Scholas locations. Choose a location to get the most accurate course information.

Desktop Support offers the opportunity to earn the CompTIA A+ certification, equipping you with the knowledge to fill a wide range of entry-level technology jobs.

Get Started

  • Remote

No cost, no catch. Tuition-Free training and job connections.

Remote Learner Infosys Cohort

Course level

Suitable for all levels ?

Get certified in

  • CompTIA A+ ?

Schedule

  • Remote 9am-4pm
    Monday through Friday
    12 Weeks

Upcoming course dates

  • February 6th, 2023
    Application Due January 23rd, 2023
  • Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.

Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

Applicants with all levels of experience in tech are encouraged to apply.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

In-person learning takes place at one of our facilities across the US.

Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.

Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Tuition-Free Desktop Support CompTIA Training

Begin your technology career with hands-on instruction covering the core concepts and technologies you need to land entry-level End User Technician roles.


Industry Recognized Certifications at No Cost

Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification at no cost to you.


Technical Training in Only 12 Weeks

You don't have to spend years getting the training you need to kickstart your career. Get trained and certified in a fraction of the time.


Professional Development Growth Opportunities

Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.

What jobs can I get as Desktop Support graduate?

As a Desktop Support graduate, you will earn the CompTIA A+ certification, equipping you with the knowledge to fulfill a wide range of entry-level technology jobs such as:

  • Infrastructure Management
  • Desktop Support
  • Driver Technician

$41k Average salary Per Scholas Desktop Support graduates make at their first job

Strengthen your Tech Professional Profile


Start your Tech Career Wherever you are!

Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.

Per Scholas Graduate, Tara Jacobs, headshot
I never really knew how to communicate professionally or sell myself in an interview, but with the management and development team at Per Scholas, I was able to build on my mindset, my character, and my technical skills. I am grateful for Per Scholas in many ways.

Meet Tara Jacobs


Professional Training with Employer Partners

Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.

Per Scholas Graduate Headshot
I don’t know any other course that does this; we were introduced into the world of IT with a network already in place.

Meet Rachael Williams


Direct Job Placement Support

We match graduates to employers for tech roles across industries and provide career coaching throughout the process.

Christopher Rivera, Per Scholas Graduate headshot
After Per Scholas, I was suddenly getting interviews because Per Scholas is well-known and reputable. It has been night and day in terms of the difference between before and after Per Scholas.

Meet Christopher Rivera

What You'll Learn


Fundamentals of End User Desktop Support

Understand IT infrastructure, installing and troubleshooting operating systems, and fundamentals of networking.


Skills Customized for the Job Market

Get immersed in Active Directory, Image Deployment, ITIL with ServiceNOW, Office 365, and more.


Professional Development

20% of Per Scholas training focuses on communication, collaboration, continuous learning, giving & receiving feedback, and career navigation skills critical to landing that first job or moving up the tech career ladder.

Curriculum

The technical training and career development skills you need

Curriculum Deep-Dive

This entry-level job-training covers a variety of topics over 12-weeks. The first 8-weeks will focus on preparing you for the CompTIA A+ certification exams, which students will take during week 9. Topics will include how to assemble, refurbish, upgrade, configure and troubleshoot personal computers. Additionally curriculum during this time will cover the installation of multiple operating systems (OS), installation of drivers, navigation, management, performance optimization, data management, and security and troubleshooting OS related problems. Preventive maintenance of printers, laptops, and mobile devices as well as fundamentals of networking will also be discussed.

In the last 3 weeks, students are immersed in the following additional modules customized to meet specific job demand.

Networks Fundamentals

To properly maintain simple to humongous and complicated networks in the workplace, students will learn the fundamentals of networking. They will learn various types of devices and technologies that are used to create networks, as well as how they work together and how to troubleshoot networking issues.

Active Directory

Students will establish user accounts based on roles and responsibilities, assign appropriate permissions based on users roles, create Home directories, and create directories for shared data with access to Server 2016 ISO files on a virtual machine.

Image Deployment

Students will reimage computers/hard drives in accordance with customer standards, provided with an existing image preconfigured with a users’ roles and responsibilities.

ITIL with ServiceNOW

Students will understand service transition, and service operation. Students will be introduced to ServiceNOW and practice incident management. Students will practice problem management with the ITSM process based on the L0, L1, L2 assignments.

Introduction to Office 365

Students will be introduced to the main capabilities and functionality of Office 365.

Curriculum

The technical training and career development skills you need

View

Sample Schedule

  • Morning lecture and hands-on learning activities
  • Quiz
  • Break for lunch
  • Participate in hands-on labs and collaborate with classmates

Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.


A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success.

Jennifer Rosas, Per Scholas Graduate headshot for tech training

Meet Our Graduates

Per Scholas is a great program. You come out either certified or with all the knowledge you could have possibly accrued. You have the foundation to be able to succeed. It works for everybody - it’s not something where you need to have a certain skill set before applying.

Meet Jennifer Rosas

Application Details

Learner Profile

You may qualify to become a Per Scholas Learner if you:

  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Are authorized to work in the U.S.
  • Live within commutable distance of Orlando
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Are able to start a full-time job after course completion
  • Are ready to make an important commitment to building your future
Admissions Proces

1. Submit an Eligibility Form

2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Background Check: Per Scholas believes technology can create opportunities and is committed to ensuring applicants are set up to succeed beyond the training program. Using a fair and efficient platform through Checkr, applicants will receive a secure link, provide the necessary virtual consents and complete the required screening information. Background check results will be provided to both the applicant and Per Scholas.

6. Offer Letter and Onboarding: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates. The learner onboarding process mirrors Employment Onboarding.

 

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

More than a Technical Training

Additional professional development and support included to help you develop the skills you need for the job you want now and in the future.


Delivering learning in an accessible, remote fashion through a high-quality curriculum

Live, instructor-led courses delivered via Zoom with opportunities to attend team meet and greets, one-to-one virtual office hours and more.


Build Personal and Financial Wellness by partnering with our Learner Support Team

Learners and Alums work with Financial Coaches to gain financial control and chart a path to achieve financial goals, and their Learner Support Managers to design success plans to achieve personal goals and support personal wellness.


Continue Advancing your career with Alumni Engagement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match in demand employer hiring profiles and continue their career growth.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

A wide variety: everything from working in an office supporting other computer users to helping manage a global corporate network or becoming a field technician installing and servicing remote locations.

They all fall into the general categories of IT infrastructure management and desktop support.

Infrastructure management involves keeping computer systems running smoothly and securely at all times.

Desktop support means helping other people—whether customers or employees—use computer systems and software effectively.

Starting salaries vary greatly, but the average is about $30,000 per year.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Who is CompTIA?

The Computing Technology Industry Association (CompTIA) is an association that represents the international technology community. We have partnered with its Creating IT Futures Foundation to create the IT-Ready Network and open new training sites around the country.

The instruction we provide prepares you for the testing services offered by CompTIA. A CompTIA certificate gives employers proof that you have mastered a particular set of IT skills.

What professional certifications can I earn?

You will prepare to earn the CompTIA A+ certification. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

What if I don’t have a Laptop? What are the computer requirements?

Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact an Admissions team member to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

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Ready to launch your tech career?

Have questions? Contact an admissions team member.