Information Technology (IT)

Network Support (Intermediate)

For those with an existing certification, this training will bridge the gap between your existing knowledge and what you need to land your next job with practical hands-on experience. In partnership with Infosys, this course is designed to meet specific job demand Infosys has in Dallas, TX and throughout the US.

This course will be delivered online and is open to candidates from anywhere in the US.

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  • Remote

No cost, no catch. Tuition-Free training and exams.

Offered in collaboration with:

Course level

Technical knowledge required ?

Schedule

  • Remote 9am-4pm
    Monday through Friday
    15 Weeks

Upcoming course dates

  • Fall 2020
    Application Due TBA
  • Due to COVID-19, all courses are currently listed as remote. As in-person training resumes, we will notify each applicant of any changes to the venue of their course.

This training aims to provide the participant with the necessary skills to obtain an entry-level position as a Systems Administrator or SysAdmin. Starting salaries vary greatly, but the average is about $30,000 per year.

Applicants with all levels of experience in tech are encouraged to apply.

While anyone may apply for this course, some technical background may be helpful.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

As a response to COVID-19, Per Scholas courses have moved to a remote learning environment. As we return to training sites, upcoming courses may be moved to in-person classrooms. We will be in-touch with applicants after you have applied to provide updates on any changes to future courses.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Build on your Network+ expertise to break into your next role.

Gain hands-on experience in the specific skills employers are looking for to prepare for in demand positions with Infosys. Applicants must have a CompTIA Network+ certification and be able to work in Dallas, TX for post training job opportunities with Infosys.


Deepen your Understanding of Networking

Apply topics throughout the course in order to implement solutions in the context of networking, connectivity, IT support and various protocols. Understand ethernet technologies, local area network switching, routing processes, application and transport layer protocols, and network security.


Gain Hands-On Experience with Network Configuration and Monitoring tools.

Practice Linux OS and PowerShell commands in order to have hands-on practice with examining network activities. Become familiar with Wireshark, and configure VLANs, switches, routers. Understand critical protocols via GNS3 lab activities. Learn how to perform health checks of technical environments via monitoring for points of failure, reviewing transactions and troubleshooting issues via the ITIL framework.


Powered by a Global Tech Industry Leader

This course is designed in partnership with Infosys, a global leader in next-generation digital services and consulting.

Designed to Meet Specific Job Demand across the US

This program in partnership with Infosys is designed to meet specific demand Infosys has across the United States at the end of the program. Infosys is committed to interviewing all eligible graduates for Junior and Senior Associate positions. Per Scholas does not require candidates sign a contract with any employer partner. Learners are always free to their own future.

$38K+ Average salary Per Scholas graduates are offered by Infosys

Strengthen your Tech Professional Profile


Remain competitive as the industry grows

Whether you are new to tech or a seasoned veteran looking to upskill, Per Scholas will help you get the skills necessary to take the next step in your career.

Monique Little
If someone had told me that this was where I would be now, I would never have believed them. I have a completely different outlook on life. My future is something that I never thought it could be.

Meet Monique Little


Customized Career Development and Networking

Regular Career Development like resume reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.

Learn more about our partnership with:


Direct Job Placement Support

Graduates will receive job placement support from the employer partner and identify career opportunities leveraging their new and existing skills.

When you are interviewing a Per Scholas graduate, you already have someone who is committed and prepared for the work world and responsible for their time and availability.

Meet David Jarvis

What You'll Learn


Cover Application and Transport Layer Protocols and Network Security Fundamentals

Apply knowledge of critical Network Support technologies like Network Attacks and Defenses, Firewalls, Virtual Private Networks, Intrusion Detection and Prevention, TCP and UDP connectionless communication, and Network Services and Port Numbers.


Become Efficient in IT Service Management using ITIL with ServiceNOW

Get immersed in ITIL 3 with ServiceNOW to practice incident management and understand service strategy, service design, service transition, and service operation.


Enhance Understanding of Ethernet and Basic and Advanced Routing

Advance your skills in CISCO Packet Tracer, Ethernet Principles, LAN Switching, Routing Protocol Characteristics, BGP Fundamentals, OSPF, Link state, and Path Vector.

ITIL/ ServiceNOW

– Introduction to ITIL

– Service Strategy

– Service Design,

– Service Transition

– Service Operations

– Continual Service 

– Improvement

– ServiceNow

Ethernet Technology
  • Intro to CISCO Packet Tracer
  • Principles of Ethernet
    • Ethernet Origins
    • Frames and NICs
    • Transmission methods
      • Simplex
      • Half-duplex
      • Full-duplex
    • Collision domains – shared media
    • CSMA/CD
  • Physical addressing – MAC
    • Hexadecimal representation
  • Types of network messages:
    • Unicast
    • Broadcast
    • Multicast
  • The operation of hubs
  • The basic operation of switches
  • ARP
  • Distance and speed limitations 
    • Twisted pair media
    • Optical media
LAN Switching
  • Ethernet switch features
    • MIDX (auto speed / duplex)
    • Virtual LANs
    • Switch configuration for Access port
    • Trunks
    • Switch configuration for Trunk ports
    • DTP (trunk auto-negotiation)
    • VTP protocol (VLAN propagation)
    • LAN redundancy and STP (Spanning tree protocol)
    • Corruption of a switch’s MAC table (due to L2 loop)
    • Broadcast storms
    • STP operation
    • Link Aggregation
      • LACP configuration
      • PAGP configuration
      • Manual aggregation
    • Power over Ethernet
    • Port monitoring
    • First hop redundancy
      • HSRP
    • Other switch features
Routing Basics
  • Basic routing process 
  • Sources of routing information
    • Directly connected routes
    • Static routes
      • Configure and verify static routes
      • Configure and verify a default route 
    • Dynamic routing protocols
  • Routing protocol characteristics
    • The specificity of a route
    • The believability of a route
    • Metrics
    • Interior vs exterior routing protocols
    • Distance vector
      • RIP
        • RIP basic Operation
        • RIP basic implementation
        • Verify RIP
    • Multicast Routing
    • IGMP
    • PIM
    • PIM DM
    • PIM SM
Transport Layer Protocols
  • Reliable vs real time data transportation
  • TCP Reliable sessions
    • 3 way handshake
    • Flow control
    • Acknowledging received segments 
    • TCP header (port numbers)
  • UDP connectionless communication
    • UDP for real time communication
    • UDP header (port numbers)
  • Verifying TCP and UDP
    •  Netstat
    • TCP view
    • Network socket
Application Layer Protocols
  • Network Services and port numbers.
    • Clients and servers
    • Web servers
      • HTTP
      • HTTPS
    • Name servers (DNS)
      • Nslookup (windows, linux)
      • Dig (linux)
    • DHCP servers
    • Mail servers
      • SMTP
      • POP
      • IMAP4
    • Remote management
      • Telnet
      • SSH
      • RDP
      • VNC
    • FTP servers
    • TFTP servers
    • NTP servers
    • SNMP 
    • Syslog
    • RADIUS
    • TACACS+
    • Access control lists (ACL)
      • Standard ACLs
      • Extended ACLs
Advanced Routing
  • Link state
  • OSPF
    • OSPF basic operation
    • OSPF basic implementation
    • Verify OSPF
  • ISIS (just mentioning)
  • Hybrid
  • EIGRP
    • EIGRP basic operation
    • EIGRP basic implementation
    • Verify EIGRP
  • Path vector
  • BGP
  • BGP Fundamentals
      • General characteristics
      • Terminology
        • Autonomous systems
        • eBGP
        • iBGP
        • Synchronization Requirement
        • Router ID
      • Packet Types
      • Neighbor States
      • Attributes
        • Well known mandatory
        • Well known discretionary
        • Optional transitive
        • Optional non transitive
      • Path selection
      • Basic BGP configuration
      • Verifying BGP
Network Security
  • Security fundamentals
    • Network security goals (CIA)
      • Confidentiality
        • Symmetric encryption
        • Asymmetric encryption
      • Integrity
        • HASHing, MD5, SHA
      • Availability
    • Categories of network attacks
      • Confidentiality attacks
      • Integrity attacks
      • Availability attacks
      • Logic bomb
      • Wireless attacks
      • Denial of service
      • Distributed denial of service
      • TCP SYN flood
      • Buffer overflow
      • ICMP attacks
      • Electrical disturbances
      • Attacks on systems physical environments
    • Defending Against Attacks 
      • User training
      • Patching
      • Security policies
      • Governing policy
      • Technical policies
      • End-user policies
      • More detailed documents
      • Incident response
      • Vulnerability scanners
        • Nessus
        • Nmap
      • Honeypots and honeynets
      • Physical security for devices
      • Network device hardening
      • Layer 2 protections
        • Port security
        • DHCP snooping
        • Dynamic ARP inspection
        • BDU guard and root guard in STP attacks.
      • Remote access security
        • SSH
        • SSL VPN
    • Firewalls
      • Firewall types
      • Firewall inspection types
      • Packet filtering firewall
      • Stateful firewall
      • Firewall zones
      • Unified threat management firewalls
    • Virtual private networks
      • Overview of IPsec with ikev1
      • Ike modes and phases
      • Authentication header and encapsulation security payload
      • The five steps in setting up and tearing down an IPsec site-to-site VPN using ikev1
      • Other VPN technologies
    • Intrusion detection and prevention
      • IDS vs IPS
        • Detection methods
        • Signature-based detection
        • Policy-based detection
        • Anomaly-based detection
      • Deploying network-based and host-based solutions

More Than a Technical Training


Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.


A Community of Support

Partner with your classmates to form study groups and create a community dedicated to everyone’s personal and professional success.


Professional Training with Employer Partners

Construct a tech professional resume and practice your interviewing skills with employees from some of our employer partners.

Meet Our Graduates

It feels like I have a purpose. I have grown and changed so much. I tell people what I do, and they can’t believe me! They’re so impressed! I am proud to be one of the many individuals who are changing the face of tech.

Meet Rachel Sokol

Application Details

Learner Profile

You may qualify to become a Per Scholas Infrastructure Support Learner if you:

  • Have a Network+ or CCNA certification
  • Live in DFW or be open to relocation for post-course positions with Infosys, if offered
  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Are authorized to work in the U.S.
  • Can read, write and speak in English
  • Can attend classes full-time for the entire duration of the course
  • Are able to start a full-time job after course completion
  • Ready to make an important commitment to building your future
Application Process

1. Submit an Online Application

2. Admissions Overview: Once you submit an application, our Admissions team will review to ensure it meets the basic requirements and invite you to attend an Admissions Overview.

3. Assessments: Each training requires either an academic assessment, tech assessment or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Offer Letter: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

Learner Resources

Additional professional development and support included to help you develop the skills you need for the job you want now and in the future.


Virtual Learning from Wherever You are!

This course is delivered virtually and is open to candidates from any US city.


Ongoing Support and Professional Development

Professional development and wraparound support services such as financial coaching, case management, and emergency financial support services.


Alumni Advancement

Complimentary upskilling opportunities extended to alumni up to two years post graduation to help them match employer hiring candidate profiles.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

Depending on experience, eligible graduates will interview for positions with Infosys including entry level Junior Associate roles, and experienced (3+ years IT experience) Senior Associate roles.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

When we say cost-free, we mean it. There is no point before, during or after when you will have to pay. No contracts, no catches.

How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact us at an admissions team member to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

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