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Salesforce Administrator

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This course is currently offered in select locations. Candidates must live within commutable distance of the Per Scholas location to be eligible.

Salesforce Administrator will provide learners the opportunity to earn the Salesforce Administrator certification through rigorous remote training covering various topics to prepare for entry-level Salesforce Administrator roles. This course is available to learners within the United States who do not live in the area of Columbus (OH), the National Capital Region, or the states of New York, Illinois, Kentucky, Kansas, or Maryland. It is not offered on a continuous basis.

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  • Remote

No catch. Training and job connections at no cost to you.

Remote learner smiling at camera while sitting at desk that has laptop, 2nd monitor, whiteboard, books, post-its

Course level

Suitable for all levels ?

Get certified in

  • Salesforce Administrator Certification ?

Schedule

  • Remote 9AM - 4PM
    Monday through Friday
    15 Weeks

Upcoming course dates

  • April 1st, 2024
    Application Due March 18th, 2024
  • Please note, this application process is very competitive and not all applicants will be accepted for our limited slots. Seats are offered on first come, first served basis.

While these courses may include either intermediate or advanced material, technical knowledge specified in these listings will be required as a prerequisite for applicants to be considered for admission.

While anyone may apply for this course, some technical background may be helpful.

Applicants with all levels of experience in tech are encouraged to apply.

The Salesforce Administrator Certification equips you with the knowledge you need to succeed as a Salesforce Administrator.

Most CISCO Network Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Most CISCO IT Essentials certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

Gain the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud and start a career in cloud computing.

CompTIA Cybersecurity Analyst (CySA+) is an IT workforce certification that applies behavioral analytics to networks and devices to prevent, detect and combat cybersecurity threats through continuous security monitoring.

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. No prior experience is required.

CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.

Most CompTIA A+ certification holders move on to a job in IT support, like a help desk technician. Help desk technicians solve technical issues and work with people.

In-person learning takes place at one of our facilities across the US.

Remote learners must live within commutable distance of a Per Scholas campus to best facilitate our professional development and post-training employment support. For individuals who live outside of a commutable distance, you may be eligible for our National training courses.

Hybrid courses allow flexibility for learners to participate in the course remotely or in-person based on several factors. Learn more about the course you're interested in by reaching out to your admissions lead or attending an admissions overview after applying.

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Have questions?

We can help with course selection, and answer questions about eligibility requirements and special circumstances. Contact an admissions team member

Tuition-Free Salesforce Administrator Training

Launch your Salesforce Administrator career through hands-on, live instructor-led virtual instruction covering core concepts and technologies.


Industry Recognized Certification At No Cost

Unlock your career potential and showcase your job readiness to employers by earning the Salesforce Administrator Certification and 7 Salesforce Trailhead Super Badges for free.


Robust Technical Training in Only 15 weeks

Learn Salesforce Admin topics such as troubleshooting, data management & security, automation, customization and applications in a fraction of time.


Professional Development Growth Opportunities

Our Career Coaches prepare you with the tools to secure a role in the tech sector. Beyond your resume and LinkedIn profile, the curriculum tunes into your Performance Index to develop your professional and leadership strengths.

Designed to Meet Specific Job Demand Locally

As a Salesforce Administrator graduate, you will enhance your fundamentals in Salesforce Administration, equipped with the knowledge to fulfill a wide range of entry-level jobs such as:

  • Salesforce Administrator
  • Salesforce Developer
  • IT Systems Analyst
  • Business Analyst

$70K Average salary Per Scholas Salesforce Administrator graduates make at their first job

Strengthen your Tech Professional Profile


Start your Tech Career Wherever you are

Per Scholas will train you whether you are new to tech or a seasoned veteran looking to upskill. Remain competitive as the industry grows.

I worked 12 hours straight nearly every day, weekends included, and missed out on the lives of my friends and family. Per Scholas helped me to discover both a career path and how to have a work-life balance so that I could spend time with my loved ones.

Meet Matt Yamarino


CUSTOMIZED PROFESSIONAL DEVELOPMENT AND NETWORKING

Regular Career Development like resume reviews, mock interviews, and "Meet the Employer" sessions will familiarize you with our employer partners, meet with other IT professionals and help prepare you for the job search.

Instead of being afraid of the tech world...there's a lot to learn, but I think there's a community of students, professors, and administration. And we all know why we are there.

Meet Fabianna Rodriguez Mercado


Direct Connections to Jobs at Employer Partners

Graduates will receive job placement support to identify career opportunities leveraging their new and existing skills. Per Scholas staff will continue to provide direct job connections with employer partners.

Monique Little
If someone had told me that this was where I would be now, I would never have believed them. I have a completely different outlook on life. My future is something that I never thought it could be.

Meet Monique Little

What You'll Learn


Fundamentals of Salesforce

Examine Salesforce use cases, understand the architecture and objects, and build and analyze various reports.


Salesforce Artificial Intelligence

Dive into artificial intelligence fundamentals, generative AI basics, and Salesforce data cloud.


Data Managements and Reporting

Learn to improve data, understand data management, and practice formulas & validation.

Curriculum

The technical training and career development skills you need

Introduction to Salesforce

Learners will gain an understanding and experience in the following topics

  • Examine Salesforce use cases
  • Describe standard object architecture and relationships
  • Manage standard and custom objects in Salesforce
  • Utilize the schema builder
  • Explore Salesforce AppExchange offerings
  • Explore Account and Contact management
  • Review Lead and Opportunity management interfaces
  • Explore Campaign management
  • Delve into Products, Quotes, and Orders management
  • Discuss Salesforce Einstein basics
  • Explore Chatter management screens
  • Demonstrate object and field customization
  • Examine Salesforce email integrations and management capabilities
Data Security

Learners will gain an understanding and experience in the following topics

  • Explore user management principles within the Salesforce platform
  • Explain the principles of data security and its importance in Salesforce
  • Describe credential security and its role in maintaining system integrity
  • Recognize the significance of profiles and role management for user access control
  • Learn about user authentication methods and their relevance in Salesforce
  • Examine permission sets and permission set groups and their impact on user permissions
Data Managements & Reporting

Learners will gain an understanding and experience in the following topics

  • Describe the importance of data quality and strategies for its management
  • Examine the fundamentals of data management within Salesforce
  • Explore techniques for improving data quality through various techniques
  • Discover the concepts of formulas and validation rules and their role in data integrity
  • Investigate the purpose of reports and dashboards in data analysis
  • Explore forecasting and its application in predicting future trends
  • Review best practices for importing and exporting data efficiently in Salesforce
Automation

Learners will gain an understanding and experience in the following topics

  • Review the Workflow and Process Builder functionality
  • Assess how to choose the appropriate automation tool for specific scenarios
  • Examine with Salesforce Flow automation basics
  • Discover Salesforce Flow and its capabilities
  • Explore the components and functionality of Flow Builder
  • Learn how to test and distribute Flows effectively
  • Explain the purpose and implementation of Approval Processes
  • Explore how to use formulas and validations within automated processes
  • Investigate record-triggered Flows and their use cases
  • Examine the concept of screen Flows and their role in guiding users’ actions
Customization

Learners will gain an understanding and experience in the following topics

  • Explore customizing the Lightning Experience (LEX) to reflect a business process
  • Examine customizing the Salesforce mobile app for enhanced user experience
  • Explain the process of designing custom applications using the Lightning App Builder
  • Investigate dynamic forms and actions and their impact on user interaction
  • Explore the process of creating a support case management process using automation
  • Explore processes for implementing Flow automation for service-related tasks
Applications

Learners will gain an understanding and experience in the following topics

  • Examine the basics of Service Cloud for customer support
  • Explore the management basics for Lightning Experience
  • Describe forecasting and its role in predicting service demands
  • Review  the functionality of the Service Console for case management
  • Examine the concepts of case management, including Escalations and Entitlements
  • Examine implementing Omni-channel support for customer engagement across various channels
Certification Prep

Review the topics and skills required to successfully pass the Salesforce Administrator Certification Exam.

Practice Exam & Certifications

Learners will continue the process of certification preparation, completing practice exams, and completing the certification exam to become a Salesforce Certified Administrator.

 

Salesforce Artificial Intelligence

Learners will gain an understanding and experience in the following topics

  • Explore artificial intelligence (AI) fundamentals
  • Describe the role of artificial intelligence in business
  • Learn about the application of artificial intelligence in customer service
  • Familiarize yourself with the basics of generative AI
  • Explore the fundamentals of natural language processing (NLP)
  • Discover AI capabilities in customer relationship management (CRM)
  • Explore Salesforce Einstein, its features, and functionalities
  • Consider ethical implications of AI adoption
  • Identify ethical considerations in data usage for personalization
  • Explore relationship design principles
  • Learn about privacy regulations and data protection laws
  • Explain the fundamentals of data analytics
  • Explain the importance of data quality in analytics
  • Explore Salesforce Data Cloud and its applications
Capstone Project
  • Investigate a challenging problem in an authentic context
  • Develop ideas or solutions through sustained inquiry with problem-solving approaches
  • Evaluate instructor and peer review and use feedback to revise and improve work
  • Present the product, showcasing key learnings and accomplishments
Professional Development & Graduation

Learners will participate in activities to reinforce career development objectives such as:

  • Deliver an engaging elevator pitch
  • Build an effective resume
  • Develop LinkedIn profile
  • Cultivate habits of success
  • Strengthen emotional intelligence
  • Master effective communication
  • Showcase information technology (IT) skills

 

Curriculum

The technical training and career development skills you need

View

Sample Schedule (with additional short breaks built in)

  • Morning lecture and hands-on learning activities
  • Break for lunch
  • Afternoon lecture and hands-on learning
  • Open lab / Office hours

Learn How to Think Like An IT Professional

Prepare to handle real workplace demands by challenging your understanding of course material and scenario problem solving.


Opportunities for Hands-on Labs

Learners will work on real-world problem-solving projects, labs, and exercises to reinforce their learning and skill development to receive an innovative, hands-on learning experience. Our training culminates with a capstone project incorporating all training concepts, tools, and technologies.


Professional Development

One on one Professional Development sessions led by a dedicated Per Scholas career coach will focus on communication, collaboration, continuous learning, giving & receiving feedback, career navigation, job search prep like mock interviews and resume reviews, and other skills critical to landing your dream tech job or moving up the tech career ladder.

Meet Our Graduates

Going to Per Scholas and being introduced to information technology is more than just getting something done or trying something new. It’s an investment in yourself.

Meet Kyle Gordon

How to Be Considered

Meet the Learner Profile Requirements

You may qualify to become a Per Scholas Salesforce Administrator Learner if you:

  • Live within The United States
    • excluding states of IL, NY, KS, KY, MD, and campuses of NCR, CBUS
  • Have basic digital literacy
  • Meet the pre-training income policy guidelines
  • Can attend classes full-time for the entire duration of the course
  • Are aged 18 or older
  • Have a High School diploma, equivalent, or higher
  • Are authorized to work in the U.S.
  • Can read, write, and speak in English
  • Are able to start a full-time job after course completion
  • Ready to make an important commitment to building your future
Admissions Process

1. Submit an Eligibility Form

2. Admissions Overview: Once you submit an Eligibility Form, you’ll be directed to our Admissions Overview registration page. During this virtual webinar, you’ll learn more about our admissions process and next steps.

3. Assessments: Each training requires either an academic assessment, tech assessment, or both. Information will be provided in detail at the Admissions Overview.

4. Interview: Individuals who meet the assessment score requirements will be invited to attend a behavioral interview.

5. Offer Letter and Onboarding: The Admissions team will review assessment scores and interview results and offer seats to eligible candidates. The learner onboarding process mirrors Employment Onboarding.

Please note, this application process is very competitive and not all applicants will be accepted for our limited slots.

Frequently Asked Questions

What kinds of jobs can I get after completing this training?

As a Salesforce Administrator graduate, you will enhance your fundamentals in Salesforce Administration, equipped with the knowledge to fulfill a wide range of entry-level jobs such as:

  • Salesforce Administrator
  • Salesforce Developer
  • IT Systems Analyst
  • Business Analyst
How can the course be free? Are there hidden fees?

Most people who learn about us think: “Too good to be true.” We know it seems that way, but it’s true. Our services are provided at no cost to you, using funds we raise from foundations, corporations, government and generous individuals.

The costs you can prepare for include transportation or childcare—expenses that take care of you so you can focus on your studies.

Is there a learner pre-training income policy?

Yes, Per Scholas learners must meet the pre-training income policy requirements. View our Learner Pre-Training Income Policy here.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

What professional certifications can I earn?

You will prepare to earn the Salesforce Administrator certification, and seven Salesforce Trailhead Super Badges. As a Per Scholas graduate, you may have access to advanced certifications as well like the Security+ certification and others.

What if I don’t have a Laptop? What are the computer requirements?

Computer requirements are determined by each specific curriculum track. During the onboarding process, we will review each learner’s needs on a case-by-case basis. If you have any concerns about your situation, please elevate to the admissions team during the admissions process.

I receive unemployment insurance benefits or other benefits that require me to spend time working or looking for work. Can I still enroll?

Yes. Generally, Per Scholas courses are approved for people receiving unemployment insurance, as well as other benefits that would ordinarily require them to spend time working or looking for work. Your benefits should not be affected. If you have questions or concerns about your situation, please contact us.

I meet other requirements, but I am not a U.S. citizen and haven’t received my work authorization yet. Can I still apply?

Unfortunately, we cannot process your application until you have received clearance to work in the U.S. However, if you are experiencing problems, we may be able to refer you to other organizations that may be able to help.

I have a disability. Can you accommodate me?

We comply fully with the Americans with Disabilities Act and other relevant laws and regulations. Please contact [email protected] to discuss your specific situation and needs.

Does Per Scholas have a Non-Discrimination policy?

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

Info Request: Contact Us

Have an admissions question? Ask an admissions team member